Sitohang, Sri Anggreani Magdalena (2022) Pengaruh Quality Of Work Life Dan Kepuasan Kerja Terhadap Kinerja Yang Dimediasi Knowledge Sharing (Studi Kasus Pada UMKM Coffee Shop di Depok). Bachelor thesis, Universitas Pelita Harapan.
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Abstract
ABSTRAK
Sri Anggreani Magdalena Sitohang (01015190016 )
PENGARUH QUALITY OF WORK LIFE DAN KEPUASAN KERJA
TERHADAP KINERJA YANG DIMEDIASI KNOWLEDGE SHARING
(Studi Kasus Pada UMKM Coffee Shop di Depok)
(XIII + 93 halaman: 14 gambar; 20 tabel; 9 lampiran)
Penelitian ini bertujuan untuk meneliti terkait pengaruh quality of work life dan
kepuasan kerja terhadap kinerja karyawan yang dimediasi oleh knowledge sharing.
Alasanya dilakukannya penelitian ini didasari atas adanya riset gap yang diperkuat
dengan hasil studi observasi yang menyatakan rendahnya kinerja karyawan yang
bekerja di UMKM coffee shop di Depok. Penelitian ini menggunakan 30 responden
untuk melakukan studi pendahuluan dan sebanyak 144 responden untuk studi
aktual. Data dikumpulkan melalui kuesioner menggunakan skala likert 1-5. Data
diperoleh menggunakan teknik simple random sampling, dimana data diambil
secara acak tanpa mempertimbangkan kriteria-kriteria tertentu. Pengolahan data
pada penelitian ini menggunakan aplikasi SmartPLS, dimana hasil menunjukkan
bahwa quality of work life tidak berpengaruh secara signifikan terhadap kinerja
karyawan, kepuasan kerja berpengaruh secara signifikan kinerja karyawan dan
knowledge sharing berpengaruh secara signifikan terhadap kinerja karyawan.
Knowledge sharing mampu memediasi pengaruh quality of work life dan kepuasan
kerja terhadap kinerja karyawan.
Kata kunci: quality of work life, kepuasan kerja, knowledge sharing, kinerja
referensi : 8 (2013 – 2017)
v
ABSTRACT
Sri Anggreani Magdalena Sitohang (01015190016)
THE INFLUENCE OF QUALITY OF WORK LIFE AND JOB
SATISFACTION ON PERFORMANCE MEDIED BY KNOWLEDGE
SHARING (Case Study on SME’s Coffee Shop in Depok)
(XIII + 93 halaman: 14 gambar; 20 tabel; 9 lampiran)
This study aims to examine the effect of quality of work life and job satisfaction on
employee performance mediated by knowledge sharing. The reason for doing this
research is based on the existence of gap research which is strengthened by the
results of an observational study which states the low performance of employees
working in SME’s coffee shop in Depok. This study used 30 respondents to conduct
a preliminary study and as many as 144 respondents to the actual study. Data were
collected through a questionnaire using a Likert scale of 1-5. The data was obtained
using a simple random sampling technique, where the data were taken at random
without considering certain criteria. Data processing in this study uses the
SmartPLS application, where the results show that the quality of work life does not
significantly affect employee performance, job satisfaction significantly affects
employee performance and knowledge sharing significantly affects employee
performance. Knowledge sharing is able to mediate the effect of quality of work
life and job satisfaction on employee performance.
Keywords: quality of work life, job satisfaction, knowledge sharing, performance
referensi : 8 (2013 – 2017)
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Sitohang, Sri Anggreani Magdalena 01015190016 srianggreanisitohang@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email UNSPECIFIED Meilani, Yohana NIDN0712057301 yohana.meilani@uph.edu |
Uncontrolled Keywords: | quality of work life, kepuasan kerja, knowledge sharing, kinerja |
Subjects: | H Social Sciences > H Social Sciences (General) |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management Current > Faculty/School - UPH Karawaci > Business School > Management |
Depositing User: | Sri Anggreni Magdalena Sitohang |
Date Deposited: | 20 Jul 2022 02:10 |
Last Modified: | 20 Jul 2022 02:10 |
URI: | http://repository.uph.edu/id/eprint/48670 |