Putra, Yosha Santoso (2022) Analisis tingkat kepuasan pasien rawat jalan RSUD Sekayu dengan pendekatan importance performance analysis. Masters thesis, Universitas Pelita Harapan.
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Abstract
Penelitian ini bertujuan untuk mengetahui seberapa jauh tingkat kepuasan pasien rawat jalan RSUD Sekayu dalam dimensi Tangibility, Reliability, Responsiveness, Assurance dan Empathy. Penelitian ini merupakan penelitian deskriptif. Penelitian dilakukan di RSUD Sekayu, Musi Banyuasin, Sumatera Selatan terhadap 385 pasien rawat jalan sebagai target populasi. Teknik pengumpulan data dilakukan dengan cara menyebarkan kuesioner dengan menggunakan Accidental Sampling. Data yang diperoleh kemudian dianalisa menggunakan metode Importance Performance Analysis (IPA) dengan bantuan program aplikasi SPSS for Windows ver. 27. Hasil penelitian ini menunjukkan bahwa pasien rawat jalan RSUD Sekayu tidak puas terhadap pelayanan rawat jalan dalam dimensi Tangibility, Reliability, Responsiveness, Assurance dan Empathy.
| Item Type: | Thesis (Masters) | ||||||||
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| Uncontrolled Keywords: | tangibility ; reliability ; responsiveness ; assurance ; empathy ; kepuasan pasien | ||||||||
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management | ||||||||
| Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Medicine > Master of Hospital Administration Current > Faculty/School - UPH Karawaci > Faculty of Medicine > Master of Hospital Administration |
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| Depositing User: | Users 10689 not found. | ||||||||
| Date Deposited: | 23 Jul 2022 02:59 | ||||||||
| Last Modified: | 30 Sep 2022 02:14 | ||||||||
| URI: | http://repository.uph.edu/id/eprint/48891 |
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