Repositori Universitas Pelita Harapan
+ Advanced Search

Analisis tingkat kepuasan pasien rawat jalan RSUD Sekayu dengan pendekatan importance performance analysis

Putra, Yosha Santoso (2022) Analisis tingkat kepuasan pasien rawat jalan RSUD Sekayu dengan pendekatan importance performance analysis. Masters thesis, Universitas Pelita Harapan.

[thumbnail of Title]
Preview
 Text (Title)
CT_01616190043_YOSHA SANTOSO PUTRA.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (34kB) | Preview
[thumbnail of Abstract]
Preview
 Text (Abstract)
Abstract.pdf.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (346kB) | Preview
[thumbnail of ToC]
Preview
 Text (ToC)
ToC.pdf.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (882kB) | Preview
[thumbnail of Chapter1]
Preview
 Text (Chapter1)
Chapter1.pdf.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB) | Preview
[thumbnail of Chapter2] Text (Chapter2)
Chapter2.pdf.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (2MB)
[thumbnail of Chapter3] Text (Chapter3)
Chapter3.pdf.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
[thumbnail of Chapter4] Text (Chapter4)
Chapter4.pdf.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (4MB)
[thumbnail of Chapter5] Text (Chapter5)
Chapter5.pdf.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (439kB)
[thumbnail of Bibliography]
Preview
 Text (Bibliography)
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB) | Preview
[thumbnail of Appendices] Text (Appendices)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (891kB)

Abstract

Penelitian ini bertujuan untuk mengetahui seberapa jauh tingkat kepuasan pasien rawat jalan RSUD Sekayu dalam dimensi Tangibility, Reliability, Responsiveness, Assurance dan Empathy. Penelitian ini merupakan penelitian deskriptif. Penelitian dilakukan di RSUD Sekayu, Musi Banyuasin, Sumatera Selatan terhadap 385 pasien rawat jalan sebagai target populasi. Teknik pengumpulan data dilakukan dengan cara menyebarkan kuesioner dengan menggunakan Accidental Sampling. Data yang diperoleh kemudian dianalisa menggunakan metode Importance Performance Analysis (IPA) dengan bantuan program aplikasi SPSS for Windows ver. 27. Hasil penelitian ini menunjukkan bahwa pasien rawat jalan RSUD Sekayu tidak puas terhadap pelayanan rawat jalan dalam dimensi Tangibility, Reliability, Responsiveness, Assurance dan Empathy.
Item Type: Thesis (Masters)
Creators:
Creators
NIM
Email
ORCID
Putra, Yosha Santoso
NIM01616190043
yoshasantosoputra@protonmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Bernarto, Innocentius
NIDN0320016501
innocentius.bernarto@uph.edu
Uncontrolled Keywords: tangibility ; reliability ; responsiveness ; assurance ; empathy ; kepuasan pasien
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Medicine > Master of Hospital Administration
Current > Faculty/School - UPH Karawaci > Faculty of Medicine > Master of Hospital Administration
Depositing User: Users 10689 not found.
Date Deposited: 23 Jul 2022 02:59
Last Modified: 30 Sep 2022 02:14
URI: http://repository.uph.edu/id/eprint/48891

Actions (login required)

View Item
View Item