Putri, Niken Larasati (2022) Anteseden dari green product experience derta dampaknya terhadap positif electronic word of mouth dan repurchace intention (studi pada skincare xyz di Indonesia). Masters thesis, Universitas Pelita Harapan.
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Abstract
Tujuan dari penelitian ini adalah untuk menguji dan menganalisis pengaruh
anteseden dari Green product experience serta dampaknya dalam penggunaan
skincare terhadap electronic word of mouth dan repurchase intention. Penelitian ini
dilakukan dengan metode kuantitatif survei, dimana data diperoleh dengan
pendekatan cross-sectional. Metode analisis data dengan partial least squares
structural equation modeling (PLS-SEM) karena kompleksitas model penelitian.
Terdapat 248 responden yang memenuhi syarat sebagai sampel yang telah
berpengalaman menggunakan produk green skincare selama kurun waktu 1 tahun.
Studi ini menunjukkan sejumlah anteseden yang dimulai dari tactical green
marketing, brand perceived value dan kemudian mempengaruhi Green product
experience, dimana hampir semua anteseden menunjukkan pengaruh signifikan
yang positif kecuali pada jalur desired self identity. Penelitian ini menunjukkan
bahwa Green product experience memberikan dampak positif pada positive e�WOM dan repurchase intention. Model penelitian ini mempunyai R2, f2 dan Q2
yang menunjukkan bahwa model mempunyai kemampuan prediksi yang memadai.
Jalur dari Tactical Green marketing melalui Spirituality Guidance mempunyai
pengaruh paling besar terhadap Green product experience. Dengan demikian,
penelitian mengungkapkan Spirituality Guidance menjadi faktor yang penting
untuk dikomunikasikan kepada konsumen sehingga dapat menciptakan experience
yang berkesan. Penelitian ini dapat memberikan implikasi manajerial bahwa
pengelolaan pemasaran green skincare harus memperhatikan Brand experience
yang dapat dipengaruhi oleh environmental responsibility, green product quality,
Innovativeness, social appeal, desired self identity, and Spirituality Guidance. /The purpose of this study was to examine and analyze the effect of the antecedents
of Green product experience and their impact on the use of skincare on electronic
word of mouth and repurchase intention. This research was conducted using a
quantitative survey method, where data were obtained using a cross-sectional
approach. Data analysis method with partial least squares structural equation
modeling (PLS-SEM) because of the complexity of the research model. There are
248 respondents who qualify as samples who have experience using green skincare
products for a period of 1 year. This study shows a number of antecedents starting
from tactical green marketing, brand perceived value and then affecting Green
product experience, where almost all of the antecedents show a positive significant
effect except for the Desired Self Identity path. This study shows that Green product
experience has a positive impact on positive e-WOM and repurchase intention. This
research model has R2, f2 and Q2 which indicate that the model has adequate
predictive ability. The path of Tactical Green marketing through Spirituality
Guidance has the greatest influence on the Green product experience. Thus,
research reveals Spirituality Guidance to be an important factor to be
communicated to consumers so as to create a memorable experience. This research
can provide managerial implications that the management of green skincare
marketing must pay attention to Brand experience which can be influenced by
environmental responsibility, green product quality, Innovativeness, social appeal,
desired self identity, and Spirituality Guidance
Item Type: | Thesis (Masters) |
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Creators: | Creators NIM Email ORCID Putri, Niken Larasati NIM01619200110 nikenlarasati.putri@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Antonio, Ferdi NIDN0321026802 UNSPECIFIED |
Uncontrolled Keywords: | Tactical green marketing ; brand perceived value ; Green product experience ; positive e-WOM ; repurchase intention ; skincare brand |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Users 23779 not found. |
Date Deposited: | 04 Aug 2022 04:06 |
Last Modified: | 29 Sep 2022 06:32 |
URI: | http://repository.uph.edu/id/eprint/49170 |