Ivan, Alexander (2018) The impact of consumer brand identification drivers on brand loyalty and brand advocacy on apple’s iphone. Bachelor thesis, Universitas Pelita Harapan.
Preview
Title.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (130kB) | Preview
Preview
Abstract.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (542kB) | Preview
Preview
TOC.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (912kB) | Preview
Preview
Chapter 1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB) | Preview
![Chapter 2 [thumbnail of Chapter 2]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter 2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (3MB)
![Chapter 3 [thumbnail of Chapter 3]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter 3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (5MB)
![Chapter 4 [thumbnail of Chapter 4]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter 4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (4MB)
![Chapter 5 [thumbnail of Chapter 5]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter 5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
Preview
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB) | Preview
![Appendices [thumbnail of Appendices]](http://repository.uph.edu/style/images/fileicons/text.png)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (2MB)
Abstract
Smartphones are inevitably important in today’s daily life, humans these days using their smartphones anywhere and almost for all their activities. However, with the increase of competition in the market, the marketers these days need to evaluate a way to improve the brand loyalty and the brand advocacy which might determine the successes of the brand. On this research, the researcher has objective to prove that the consumer-brand identification might become the one which able to improve the brand loyalty and the brand advocacy of the consumers. However, there are still little resources regarding the antecedents of consumer-brand identification effect on the brand loyalty and the brand advocacy especially on the smartphone industry. This research about the consumer-brand identification is evaluating the antecedents of the consumer-brand identification which going to impact the dependent variable which are brand loyalty and the brand advocacy. This research concludes 231 respondents around Universitas Pelita Harapan Karawaci for 3 months on September to November period to be analyse to answer the hypothesis in this research using quantitative method. Using Structural Equation Model (SEM-PLS) analysis, this research can conclude that there are five out of eight hypotheses which shows positive relation: Memorable-brand experience; Brand-self similarity; Brand social benefit toward consumer-brand identification and consumer-brand identification toward brand advocacy and brand loyalty. These supported hypotheses show that there is positive relation between those variables. Therefore, it can be understood that in this research the consumer-brand identification itself might be able to gives positive outcome toward the brand advocacy and the brand loyalty.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Ivan, Alexander NIM00000013214 UNSPECIFIED UNSPECIFIED |
Additional Information: | SK 11-14 IVA i; 31001000264409 |
Uncontrolled Keywords: | Consumer-brand identification; Brand distinctiveness; Brand prestige; Brand warmth; Brand-self similarity; Memorable-brand experience; Brand social benefit; Brand loyalty; Brand advocacy; Smartphone industry; Indonesia |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management Current > Faculty/School - UPH Karawaci > Business School > Management |
Depositing User: | Yanni Karina |
Date Deposited: | 08 Aug 2022 07:07 |
Last Modified: | 03 May 2023 07:46 |
URI: | http://repository.uph.edu/id/eprint/49330 |