Karya Kompetensi Profesi Rancangan Modul Tata Operasi Darat

Prabowo, Raphael (2022) Karya Kompetensi Profesi Rancangan Modul Tata Operasi Darat. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Transportasi adalah sebuah bentuk perpindahan manusia dan juga barang dari sebuah tempat menuju ke tempat lain dengan menggunakan sebuah kendaraan yang bergerak baik itu kendaraan darat, laut dan udara. Terdapat beberapa jenis transportasi yang digolongkan menjadi tiga jenis moda transportasi yang telah dikembangkan yaitu transportasi darat, laut, dan udara. Pergerakan dan layanan moda trasnportasi udara terdapat di bandar udara yang menurut (ICAO) adalah suatu tempat tertentu baik di daratan maupun di perairan yang digunakan secara keseluruhan atau sebagian dengan tujuan kedatangan, keberangkatan, serta pergerakan pesawat terbang. Transportasi udara merupakan trasnportasi yang diminati dan banyak orang memilih moda transportasi ini dikarenakan ditempuh dengan durasi waktu yang cepat untuk sampai di tujuan. Kemudian dengan perjalanan udara destinasi yang sulit dijangkau oleh perjalanan darat dan laut, dengan perjalanan udara dapat diakses. Sehingga banyak bandara yang dibangun disetiap provinsi di Indonesia agar seluruh wilayah dapat diakses dengan perjalanan udara. Setiap orang yang membeli tiket perjalanan udara berhak mendapatkan pelayanan di dalam bandara karena sebagai tuntutan pelanggan untuk mendapatkan pelayanan yang baik dari penyelenggara pelayanan jasa transportasi udara tersebut yang tidak dapat dihindari sehingga memberikan rasa kepuasaan terhadap pelanggan. Penanganan yang didapatkan oleh pengguna jasa transportasi udara terbagi menjadi tiga yaitu disaat pre flight service, in flight service, dan post flight service. Ketiga hal tersebut masuk kedalam kegiatan ground handling. Ground handling adalah suatu rangkaian aktivitas di bandara yang berkaitan dengan pelayanan jasa transportasi udara kepada penumpang dan barang atau bagasi pada saat proses keberangkatan atau departure dan proses kedatangan atau arrival. Sistem prosedur dan bisnis proses standar penangan operasi darat (Ground Handling Operation) terhadap penumpang, bagasi, kargo serta pesawat terbang di bandar udara merupakan arti dari Tata Operasi Darat. Tata Operasi Darat adalah sistem prosedur dan bisnis proses standar penanganan operasi darat atau istilah internasional (ground handling) terhadap penumpang, bagasi, kargo, serta pesawat terbang di bandar udara. / Transportation is a form of movement of people and goods from one place to another by using a vehicle that moves both land, sea and air vehicles. There are several types of transportation that are classified into three types of transportation modes that have been developed, namely land, sea and air transportation. The movement and service of air transportation modes are located at an airport which according to (ICAO) is a certain place both on land and in waters that is used in whole or in part for the purpose of arrival, departure, and movement of aircraft. Air transportation is the preferred transportation and many people choose this mode of transportation because it takes a short time to arrive at the destination. Then by air travel destinations that are difficult to reach by land and sea travel, by air travel can be accessed. So that many airports are built in every province in Indonesia so that all regions can be accessed by air travel. Everyone who buys air travel tickets has the right to get service at the airport because it is a customer demand to get good service from the air transportation service provider which cannot be avoided so as to provide a sense of satisfaction to the customer. The handling obtained by air transportation service users is divided into three, namely during pre-flight service, in-flight service, and post-flight service. These three things are included in ground handling activities. Ground handling is a series of activities at the airport related to air transportation services to passengers and goods or baggage during the departure or departure process and the arrival or arrival process. System procedures and standard business processes for handling ground operations (Ground Handling Operations) for passengers, baggage, cargo and aircraft at airports are the meaning of Ground Operation Procedures. Land Operations Procedure is a standard system of procedures and business processes for handling land operations or international terms (ground handling) for passengers, baggage, cargo, and aircraft at airports.

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