The influence of store atmosphere on consumer behavior at Barelo Swiss-Belinn Medan

Salim, Yenni (2019) The influence of store atmosphere on consumer behavior at Barelo Swiss-Belinn Medan. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

BaReLo Restaurant is located inside Swiss-Belinn Hotel Medan. Based on the observation before, the writer sees that the store atmosphere has problems in cleanliness, scent, temperature and lighting, and they are also commented by previous guest in website review and is claimed to make the consumer uncomfortable. Store atmosphere is the environment that can be felt by human senses which has the ability to influence consumer behavior in the restaurant. It can be seen from the time spent in the store and the desire in coming back to the restaurant. The hypothesis for this study is there is a significant influence of store atmosphere on consumer behavior at Barelo Swiss-Belinn Medan. This study aims to examine, to know, and analyze the influence of store atmosphere on consumer behavior at BaReLo restaurant. This research is using quantitative approach and was conducted by collecting data from questionnaires as many as 91 respondents using convenience sampling technique with a quantitative research method. The questionnaires items validity and reliability already tested with 29 samples which processed by using SPSS (Statistical Packages for Social Sciences). From correlation test resulted store atmosphere and consumer behavior has correlation of 0.531 and as for the determination test resulted 0.282. The simple regression test shows that each addition of 1% store atmosphere influences consumer behavior by 0.267. T-test calculation has a result Tcount 5.9 which is greater than Ttable (1.987). The study concluded that there is significant influence of store atmosphere on consumer behavior at Barelo Swiss-Belinn Medan, where store atmosphere variables influence consumer behavior by 28.2% while the rest is influenced by other factors of 72.6% other than this study.
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Salim, Yenni
NIM00000017019
lorristparriss8760@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Polili, Andi Wete
NIDN0009097303
andi.polili@lecturer.uph.edu
Uncontrolled Keywords: restaurant atmosphere; consumer behavior; influence
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Medan > Business School > Management
Current > Faculty/School - UPH Medan > Business School > Management
Depositing User: Users 14734 not found.
Date Deposited: 08 Sep 2022 02:47
Last Modified: 08 Sep 2022 02:47
URI: http://repository.uph.edu/id/eprint/50236

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