The COVID-19 pandemic has affected all sectors of human life, including education. Education in the era of the COVID-19 pandemic underwent a very significant transformation, namely by changing from face-to-face learning models to online learning or distance learning. This study aimed to determine the quality of learning during the learning process in the era of the covid-19 pandemic. This study's research method is a mixed method with a sequential exploratory design, namely research that begins with qualitative analysis to nd out the root of the problem and then continues with quantitative analysis. The instruments used in this study were questionnaires, interview guidelines, and activity observation sheets. The research subjects were Satya Wacana Christian University students and lecturers at Satya Wacana Christian University. The study results show that the online learning process at the Satya Wacana Christian University is strongly influenced by the ease of good and smooth internet access. Constraints experienced during online learning are caused by a poor network causing the online learning process not to be appropriately delivered. In addition, internet constraints cause students to not focus on the lecture process and carry out activities other than lectures during lecture hours.