The effect of brand trust, brand affect, and brand personality toward brand loyalty which impact to brand performance: case on mcdonald’s Basuki Rachmat Surabaya

Christian, Alexander (2012) The effect of brand trust, brand affect, and brand personality toward brand loyalty which impact to brand performance: case on mcdonald’s Basuki Rachmat Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

[thumbnail of Title.pdf] Text (Title.pdf)
1. Sampul.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (949kB)
[thumbnail of Abstract.pdf]
Preview
Text (Abstract.pdf)
2. Abstract.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (118kB) | Preview
[thumbnail of Chapter1.pdf]
Preview
Text (Chapter1.pdf)
3. Bab-1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (102kB) | Preview
[thumbnail of Chapter2.pdf] Text (Chapter2.pdf)
4. Bab-2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (300kB)
[thumbnail of Chapter3.pdf] Text (Chapter3.pdf)
5. Bab-3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (229kB)
[thumbnail of Chapter4.pdf] Text (Chapter4.pdf)
6. Bab-4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (440kB)
[thumbnail of Chapter5.pdf] Text (Chapter5.pdf)
7. Penutup.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (85kB)
[thumbnail of Bibliography.pdf]
Preview
Text (Bibliography.pdf)
8. Pustaka.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (243kB) | Preview
[thumbnail of Appendices.pdf] Text (Appendices.pdf)
9. Lampiran.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (1MB)

Abstract

Nowadays, tight competition occurs in every business sector, including fast food industries. McDonald’s as one of fast food companies must be able to maintain its performance, thus customers will still choose the company. This research is aimed to assess brand performance in McDonald’s Basuki Rachmat Surabaya. The research sample is 105 McDonald’s Basuki Rachmat Surabaya customers who have characteristic: aged minimum 17 years old, purchase McDonald’s product minimum twice a month, and lives in Surabaya. This research uses purposive sampling method and data is gathered through distributing questionnaires to respondents directly and indirectly. Data is analyzed through SEM by using SmartPLS 2.0 M3 software. The result shows that the entire hypotheses are accepted. First, brand trust influences brand loyalty positively and significantly. Secondly, brand affect influences brand loyalty positively and significantly. Moreover, third and fourth result in sequential order, brand personality affects influences brand loyalty positively and significantly and brand loyalty influences brand performance positively and significantly. These results are proven by observing the value of t-statistic which is larger than t-table of 1.96 and significance level which is below than alpha 0.05 from each relationship of hypothesized variables. These conclude that if brand trust increases, the brand loyalty will also be increasing and so does brand affect and brand personality. Moreover, if brand loyalty increases, this will lead to the increase of brand performance. Further research is advised to add more variables and samples also conducted in larger scope; therefore this is able to explain more about brand performance
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Christian, Alexander
NIM01120080069
UNSPECIFIED
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Wijayanto, Heru
UNSPECIFIED
UNSPECIFIED
Thesis advisor
Nelloh, Liza A. M
UNSPECIFIED
UNSPECIFIED
Uncontrolled Keywords: brand trust; brand affect; brand personality; brand loyalty; brand performance; mcdonald’s Basuki Rachmat Surabaya
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management
Current > Faculty/School - UPH Surabaya > Business School > Management
Depositing User: Rafael Rudy
Date Deposited: 26 Oct 2022 07:35
Last Modified: 26 Oct 2022 07:35
URI: http://repository.uph.edu/id/eprint/50879

Actions (login required)

View Item
View Item