Napitupulu, Priskilla E.E. (2020) Analisis pengaruh unified theory of acceptance and use of technology 2 (utaut 2) terhadap intention to reuse dan reuse behavior pada pengguna ovo di Surabaya. Masters thesis, Universtitas Pelita Harapan.
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Abstract
Dewasa ini perkembangan teknologi informasi yang begitu pesat membuat
aktivitas masyarakat semakin dimudahkan. Salah satu teknologi yang paling berperan
dalam kemudahan tersebut adalah fintech. Salah satu perusahaan yang bergerak
dalam bidang fintech adalah OVO (PT. Visionet Internasional). Penelitian ini ingin
meneliti apakah variabel-variabel yang memengaruhi reuse behavior pada pengguna
aplikasi OVO. Dalam penelitian ini, adapun faktor-faktor yang diteliti yaitu, variabel
Performance Expectancy, Effort Expectance, Social Influence, Facilitating Condition,
Hedonic Motivation, Habit ,Reuse Behavior, Intention to Reuse pada pengguna
aplikasi OVO.
Dalam penelitian ini sampel yang digunakan adalah pernah melakukan top up
OVO dan menggunakan aplikasi OVO minimal 2 kali dalam tiga bulan terakhir,
berusia 18-60 tahun. Penelitian ini menggunakan 120 responden dan AMOS versi
22.0 untuk mengolah data.
Hasil penelitian menunjukkan bahwa variabel intention to reuse berpengaruh
signifikan terhadap reuse behavior dengan koefisien regresi sebesar 0,914; variabel
habit berpengaruh signifikan terhadap intention to reuse dengan koefisien regresi
sebesar 0.779; variabel social influence berpengaruh signifikan terhadap intention to
reuse dengan koefisien regresi 0.364; variabel facilitating condition berpengaruh
tidak signifikan terhadap intention to reuse dengan koefisien regresi sebesar 0.277;
variabel performance expectancy berpengaruh signifikan terhadap intention to reuse
dengan koefisien regresi sebesar 0.264; variabel effort expectancy berpengaruh
signifikan terhadap intention to reuse dengan koefisien regresi sebesar 0.237; variabel
hedonic motivation berpengaruh tidak signifikan terhadap intention to reuse sebesar
dengan koefisien regresi 0.094 / Nowadays the development of information technology is so rapid making
community activities increasingly facilitated. One of the technologies that most plays
a role in this convenience is fintech. One of the companies engaged in the field of
fintech is OVO (PT. Visionet Internasional). This study wants to examine whether the
variables that influence reuse behavior in OVO application users. In this study, the
factors examined are variables Performance Expectancy, Effort Expectance, Social
Influence, Facilitating Condition, Hedonic Motivation, Habit ,Reuse Behavior,
Intention to Reuse pada pengguna aplikasi OVO.
In this study the samples used were those who had topped up OVO and used
the OVO application at least 2 times in the last three months, participation from 18-
60 years. This study uses 120 respondents and AMOS version 22.0 to process data.
The results showed that the intention to reuse variable significantly influenced
the reuse behavior with a regression coefficient of 0.914; habit variable significantly
influences intention to reuse with a regression coefficient of 0.779; social influence
variables significantly influence intention to reuse with a regression coefficient of
0.364; the facilitating condition variable has no significant effect on intention to reuse
with a regression coefficient of 0.277; Performance expectancy variables significantly
influence intention to reuse with a regression coefficient of 0.264; effort expectancy
variable has a significant effect on intention to reuse with a regression coefficient of
0.237; hedonic motivation variable has no significant effect on intention to reuse of
0.094 with a regression coefficient
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Napitupulu, Priskilla E.E. NIM02619180011 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Amelia, Amelia UNSPECIFIED UNSPECIFIED Thesis advisor Ronald, Ronald UNSPECIFIED UNSPECIFIED |
Uncontrolled Keywords: | utaut 2; performance expectancy; effort expectance; social influence; facilitating condition; hedonic motivation; habit; intention to reuse reuse behavior |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Master of Management Current > Faculty/School - UPH Surabaya > Business School > Master of Management |
Depositing User: | Rafael Rudy |
Date Deposited: | 30 Nov 2022 08:03 |
Last Modified: | 04 Mar 2024 05:39 |
URI: | http://repository.uph.edu/id/eprint/51532 |