Lim, Victor (2022) Analisis pengaruh brand trust, brand respect, dan brand love, terhadap brand loyalty dengan di mediasi oleh brand equity pada aplikasi belanja online Tokopedia pada generasi z di Indonesia. Bachelor thesis, Universitas Pelita Harapan.
Preview
Title.pdf.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (28kB) | Preview
Preview
Abstract.pdf.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (187kB) | Preview
Preview
ToC.pdf.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (894kB) | Preview
Preview
Chapter1.pdf.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB) | Preview
![Chapter2 [thumbnail of Chapter2]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter2.pdf.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter3 [thumbnail of Chapter3]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter3.pdf.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (3MB)
![Chapter4 [thumbnail of Chapter4]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter4.pdf.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (3MB)
![Chapter5 [thumbnail of Chapter5]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter5.pdf.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (550kB)
Preview
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (605kB) | Preview
![Appendices [thumbnail of Appendices]](http://repository.uph.edu/style/images/fileicons/text.png)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (2MB)
Abstract
Meskipun Tokopedia adalah aplikasi belanja online dengan pengunjung terbanyak, itu bukan aplikasi pertama yang dipilih oleh responden ketika mereka ingin belanja
online.Subyek penelitian ini adalah Generasi Z yang memakai aplikasi belanja online Tokopedia. Penggunaan aplikasi belanja online dapat dipengaruhi oleh proposisi nilai positif suatu merek. Oleh karena itu, diperlukan penelitian tentang brand trust, brand respect, dan brand love yang dimediasi oleh brand equityterhadap brand loyalty aplikasi belanja online Tokopedia pada Generasi Z. Metode pengambilan sampel yang digunakan adalah non-probability sampling dengan
menyebarkan kuesioner elektronik kepada 180 responden yang memenuhi kriteria. Metode pengolahan datanya adalah Partial Least Square - Structural Equation Modeling (PLS-SEM) dengan software SmartPLS 4.0. Hasil penelitian ini menunjukkan bahwa brand trust, brand respect dan brand love berpengaruh
terhadap brand equity. Brand equity, brand trust dan brand love mempengaruhi brand loyalty. Tokopedia dan aplikasi belanja online lainnya dapat mempertimbangkan implikasi manajemen dari penelitian ini, yang dapat meningkatkan kepercayaan terhadap merek, rasa hormat terhadap merek, kecintaan terhadap merek, ekuitas merek dan loyalitas konsumen terhadap merek, terutama pada generasi Z. / Even though Tokopedia is the online shopping application with the most visitors, it is not the first application chosen by respondents when they want to shop online. The subject of this research is Generation Z who uses the online shopping
application Tokopedia. The use of online shopping
applications can be influenced by the positive value proposition of a brand. Therefore, research is needed on brand trust, brand respect, and brand love mediated by brand equity on the brand loyalty of the online shopping application Tokopedia in Generation Z. The sampling
method used is non-probability sampling by distributing electronic questionnaires to 180 respondents. qualify. The data processing method is Partial Least Square - Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0 software. The results of this study indicate that brand trust, brand respect and brand love have an effect on brand equity. Brand equity, brand trust and brand love affect brand loyalty.
Tokopedia and other online shopping applications can consider real management from this research, which can increase brand trust, brand hatred, brand love, brand
equity and consumer loyalty to the brand, especially in generation Z.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Lim, Victor 01011190106 victorlim909@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Patria, Danet Arya NIDN0325017206 UNSPECIFIED |
Uncontrolled Keywords: | brand trust ; brand respect ; brand love ; brand equity ; brand loyalty |
Subjects: | H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management Current > Faculty/School - UPH Karawaci > Business School > Management |
Depositing User: | Victor Lim |
Date Deposited: | 03 Jan 2023 01:43 |
Last Modified: | 03 Jan 2023 01:43 |
URI: | http://repository.uph.edu/id/eprint/52016 |