Gunawan, Felia Irene (2022) Pengaruh brand credibility terhadap repurchase intention dan word of mouth dengan brand attachment sebagai variabel mediasi mobil merek BMW di Indonesia. Bachelor thesis, Universitas Pelita Harapan.
Preview
Title.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (30kB) | Preview
Preview
Abstract.pdf
Download (160kB) | Preview
Preview
ToC.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (814kB) | Preview
![Chapter1 [thumbnail of Chapter1]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter1.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter2 [thumbnail of Chapter2]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (4MB)
![Chapter3 [thumbnail of Chapter3]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (3MB)
![Chapter4 [thumbnail of Chapter4]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (4MB)
![Chapter5 [thumbnail of Chapter5]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
Preview
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (769kB) | Preview
![Appendices [thumbnail of Appendices]](http://repository.uph.edu/style/images/fileicons/text.png)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
Abstract
Penelitian ini mendalami pengaruh kredibilitas merek (brand credibility) dan keterikatan merek (brand attachment) terhadap aktivitas word of mouth dan intensi untuk membeli kembali (repurchase intention) terhadap merek mobil BMW dengan lokasi di Indonesia. Meskipun telah banyak penelitian yang meneliti mengenai kredibilitas merek (brand credibility), keterikatan merek (brand attachment), aktivitas word of mouth, dan intensi untuk membeli kembali (repurchase intention), namun sangat sedikit penelitian yang dilakukan dalam lingkup merek mobil mewah di Indonesia. Penelitian ini merupakan replikasi dari penelitian Reitsamer & Brunner-Sperdin (2021). Metode kuantitatif dengan jenis penelitian deskriptif, serta melakukan analisis menggunakan data statistik dilakukan dalam penelitian ini. Sebesar 275 responden yang merupakan Warga Negara Indonesia, berusia 20-65 tahun, memiliki NPWP, dan pernah memiliki dan/atau membeli mobil merek BMW di Indonesia dikumpulkan melalui kuesioner dalam bentuk Google Form. Uji aktual dilakukan dengan menggunakan SmartPLS 4.0.8.4 untuk melakukan model perhitungan inferential statistics, mengukur outer model dan inner model, serta metode bootstrapping. Selain itu, penelitian ini juga menggunakan IBM SPSS Statistics (Version 25) untuk menghitung Common Method Bias. Hasil penelitian menunjukkan bahwa kredibilitas merek (brand credibility) berpengaruh positif terhadap keterikatan merek (brand attachment), keterikatan merek (brand attachment) berpengaruh positif terhadap intensi membeli kembali (repurchase intention) dan aktivitas word-of-mouth, serta kredibilitas merek (brand credibility) berpengaruh positif terhadap intensi membeli kembali (repurchase intention) dan aktivitas word-of-mouth. Selain itu, kredibilitas merek (brand credibility) berpengaruh secara positif terhadap aktivitas word-of-mouth dan intensi membeli kembali (repurchase intention) yang dimediasi oleh keterikatan merek (brand attachment).
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Gunawan, Felia Irene NIM01011190073 feliairene21@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email UNSPECIFIED Hariandja, Evo Sampetua NIDN0324056501 evo.hariandja@uph.edu |
Uncontrolled Keywords: | brand credibility; brand attachment; repurchase intention; word of mouth; BMW Indonesia |
Subjects: | H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management Current > Faculty/School - UPH Karawaci > Business School > Management |
Depositing User: | Felia Irene Gunawan |
Date Deposited: | 09 Jan 2023 01:12 |
Last Modified: | 09 Jan 2023 01:12 |
URI: | http://repository.uph.edu/id/eprint/52237 |