Putra, Jason Akira Eka (2022) Analisis pengaruh customer orienttaion, competitor orientation,cross functional integration terhadap cafe performance melalui marketing programs pada cafe merci di sidoarjo. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Merci Cafe merupakan salah satu café yang berdiri saat pandemic covid 19 tahun
2021 dan bergerak di bidang industri Food and Bevarage. Walaupun industri FnB
meningkat, namun persaingan juga semakin ketat karena bertambahnya competitor.
Penelitian ini bertujuan untuk mencari faktor yang berpengaruh terhadap financial
performance pada merci café. Penelitian ini bermanfaat bagi industri FnB untuk belajar
mengendalikan financial performance di dunia FnB pada saat krisis.
Penelitian ini bersifat kausal dengan metode kuantitatif dengan menggunakan
software SPSS 22.0 untuk membantu proses pengolahan data dari 50 crew merci cafe yang
dikumpulkan dengan teknik slovin sampling.
Dalam peneleitian ini ditemukan bahwa keinginan untuk membeli makanan dan
minuman dipengaruhi oleh customer orientation, competitor orientation, cross functional
integration, meaningfull of marketing programs, novelty of marketing programs. Persepsi
pada saat membuka bidang usaha terutama FnB di saat pandemic merupakan menjadi
masalah namun bisa diatasi oleh merci café dengan menyelamatkan financial performance
yang baik sehingga merci café bisa sustain saat pandemi / Merci Café who”s build while covid-19 pandemic in 2021. Who’s moving in Food
And Beverages Business, while Food and Beverages industry is moving fast, but many
people try to move in FnB Business
This research intention what affected in financial performance in merci café. This
research is usefull for people who wants to try FnB Business
This research using kausal with quantitative methode with using software SPSS 22.0
helped by 50 crew of merci café with using slovin sampling.
This research is found while purpose or want to buy and drinks because of customer
orientation, competitor orientation, cross functional integration, meaningfull of marketing
programs, novelty of marketing programs. Perception while having FnB business while
covid 19 pandemic may can be problem but merci café can handle it very well to have their
financial performance. So merci café can sustain while pandemic
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Putra, Jason Akira Eka 02011190031 jasonakira21@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Suryaputra, Ronald UNSPECIFIED UNSPECIFIED Thesis advisor Gunawan, Hananiel Menoverdi UNSPECIFIED UNSPECIFIED |
Uncontrolled Keywords: | merci café; coffee shop; customer orientation; competitor orientation cross functional integration; meaningfull of marketing programs; novelty of marketing programs; financial performance |
Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management Current > Faculty/School - UPH Surabaya > Business School > Management |
Depositing User: | Users 5968 not found. |
Date Deposited: | 18 Jan 2023 08:08 |
Last Modified: | 18 Jan 2023 08:08 |
URI: | http://repository.uph.edu/id/eprint/52761 |