Serrano, Levi Jose Antonio Haracio Da Costa (2022) Pengaruh kewajaran harga, kualitas pelayanan, citra merek dan kualitas produk terhadap kepuasan konsumen mobil listrik (ev) di Indonesia. Masters thesis, Universitas Pelita Harapan.
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Abstract
Penelitian ini ini bertujuan untuk menganalisis pengaruh kewajaran harga, kualitas
pelayanan, citra merek dan kualitas produk terhadap kepuasan konsumen mobil listrik
(EV) di Indonesia. Penelitian ini dilakukan terhadap 200 konsumen mobil listrik (EV) di
Indonesia. Sampel merupakan responden dipilih sesuai kriteria dan pengumpulan data
kuesioner dgan Skala Likert yang disebar secara online. Dalam penelitian ini, metode
PLSSEM digunakan untuk menganalisis data. Hasil penelitiannya adalah kualitas
pelayanan dan kualitas produk mempengaruhi kepuasan konsumen konsumen mobil
listrik (EV) di Indonesia secara positif dan signifikan, sedangkan variabel yang tidak
berpengaruh yaitu kewajaran harga dan citra merek. / This study aims to analyze the effect of price fairness, service quality, brand image and
product quality on consumer satisfaction of electric cars (EV) in Indonesia. This research
was conducted on 200 electric car (EV) consumers in Indonesia. The sample is
respondents selected according to the criteria and data collection questionnaire with
Likert Scale distributed online. In this study, the PLSSEM method was used to analyze
the data. The results of the study are that service quality and product quality affect
consumer satisfaction of electric car (EV) consumers in Indonesia positively and
significantly, while the variables that have no effect are price fairness and brand image
Item Type: | Thesis (Masters) |
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Creators: | Creators NIM Email ORCID Serrano, Levi Jose Antonio Haracio Da Costa NIM01619200045 01619200045@student.uph.edu UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Bernarto, Innocentius NIDN0320016501 innocentius.bernarto@uph.edu |
Uncontrolled Keywords: | Price Fairness ; Service Quality ; Brand Image ; Product Quality ; Consumer Satisfaction |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Users 28869 not found. |
Date Deposited: | 02 Feb 2023 03:50 |
Last Modified: | 09 Mar 2023 02:18 |
URI: | http://repository.uph.edu/id/eprint/53689 |