Tanita, Celine Jacquiline (2022) The influence of service quality and distribution channels on purchasing decision at PT. Samawood Utama Works Industry. Bachelor thesis, Universitas Pelita Harapan.
Preview
Title.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (62kB) | Preview
Preview
Abstract.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (56kB) | Preview
Preview
ToC.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (63kB) | Preview
Preview
Chapter1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (122kB) | Preview
![Chapter2 [thumbnail of Chapter2]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (225kB)
![Chapter3 [thumbnail of Chapter3]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (208kB)
![Chapter4 [thumbnail of Chapter4]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (404kB)
![Chapter5 [thumbnail of Chapter5]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (58kB)
Preview
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (99kB) | Preview
![Appendices [thumbnail of Appendices]](http://repository.uph.edu/style/images/fileicons/text.png)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
Abstract
The development of furniture in Indonesia is currently increasing rapidly and causing wood supply companies for furniture to be able to make purchasing decisions. To improve purchasing decisions at PT. Samawood Utama Works Industri because it requires good service quality and fast distribution channels. Because PT. Samawood Utama Works Industri has a lot of orders, so it must apply the right marketing strategy so as not to reduce purchasing decisions.
Data collection was carried out by distributing questionnaires to consumers who buy wooden furniture at PT. Samawood Utama Works Industri during 2021. This population is 414 people. The research sample obtained 204 respondents obtained with the Slovin formula. Data analysis technique with multiple linear regression analysis.
Validity and reliability research distributed questionnaires to 30 respondents at PT. Samawood Utama Works Industri. The results of the pretest research have fulfilled the validity and reliability tests.
After that, it was distributed to 204 respondents and then analyzed. The full sample results have fulfilled the validity, reliability, normality, multicollinearity and heteroscedasticity tests. Based on hypothesis testing, service quality and distribution channels influence purchasing decisions at PT. Samawood Utama Works Industri, either partially or simultaneously.
The recommendation for companies is to monitor consumer market share on consumer wood needs for furniture and improve company performance evaluation so that later it can have a positive influence on purchasing decisions./
Perkembangan furniture di Indonesia saat ini semakin pesat dan menyebabkan perusahaan penyedia kayu untuk furniture harus dapat menciptakan keputusan pembelian. Untuk meningkatkan keputusan pembelian di PT. Samawood Utama Works Industri karena dibutuhkan kualitas pelayanan yang baik dan saluran distribusi yan cepat. Karena PT. Samawood Utama Works Industri memiliki pesanan yang banyak maka harus menerapkan strategi pemasaran yang tepat agar tidak menurunkan keputusan pembelian.
Pengumpulan data dilakukan dengan menyebarkan kuesioner kepada konsumen yang membeli kayu furniture di PT. Samawood Utama Works Industri selama tahun 2021. Populasi ini sebanyak 414 orang. Sampel penelitian diperoleh
204 orang responden yang diperoleh dengan dengan rumus Slovin. Teknik analisis data dengan analisis regresi linear berganda.
Penelitian validitas dan reliabilitas menyebarkan kuesioner kepada 30 orang responden di PT. Samawood Utama Works Industri. Hasil penelitian pretest telah memenuhi uji validitas dan reliabilitas.
Setelah itu baru dilakukan penyebaran kepada 204 orang responden dan kemudian dilakukan analisis. Hasil sampel penuh telah memenuhi uji validitas, reliabilitas, normalitas, multikolinearitas dan heteroskedastisitas. Berdasarkan uji hipotesis, kualitas pelayanan dan saluran distribusi berpengaruh terhadap keputusan pembelian pada PT. Samawood Utama Works Industri, baik secara parsial maupun simultan.
Rekomendasi untuk perusahaan adalah dapat dilakukan pemantauan pangsa pasar konsumen terhadap kebutuhan kayu konsumen untuk furniture dan meningkatkan evaluasi kinerja perusahaan sehingga nantinya dapat memberikan pengaruh positif terhadap keputusan pembelian.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Tanita, Celine Jacquiline NIM03011190056 chencelinetan@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Alimin, Erina NIDN0103097202 erina.alimin@lecturer.uph.edu |
Uncontrolled Keywords: | service quality; distribution channels; purchase decision |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Users 28960 not found. |
Date Deposited: | 22 Feb 2023 08:55 |
Last Modified: | 22 Feb 2023 08:55 |
URI: | http://repository.uph.edu/id/eprint/54515 |