Sugijanto, Ken (2018) Analisis pengaruh variabel servicescape terhadap overall quality of life melalui variabel afeksi pada pelanggan restoran domicile kitchen & lounge di Surabaya. Masters thesis, Universtitas Pelita Harapan.
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Abstract
Industri Makanan dan Minuman menjadi subsektor prioritas pada 2018.
Subsektor tersebut diharapkan menjadi pendorong untuk tercapainya target
pertumbuhan industri non-migas tahun 2018, yakni 5,67 persen. Seiring dengan
pertumbuhan industri makanan dan minuman di Indonesia mendorong munculnya
berbagai restoran yang menyasar berbagai segmen. Domicile Kitchen & Lounge
adalah salah satu restoran yang memiliki segmen untuk kelas menengah ke atas
yang berdiri pada tahun 2014 di Surabaya. Domicile menggabungkan suatu
konsep yang sepadan antara dinning experience dengan desain dan ambience yang
mendukung segala hal. Domicile memiliki berbagai pilihan menu western dan
asian fusion serta dilengkapi dengan pilihan homemade dessert
(http://dataresto.com, diunduh pada tanggal 12 Juli 2017).
Hasil penelitian menunjukkan nilai koefisien regresi paling besar
ditunjukkan oleh pengaruh communicative staging terhadap customer emotion
yaitu sebesar 0,424. Selanjutnya adalah pengaruh dari subjective wellbeing
terhadap overall quality of life yaitu sebesar 0,370. Kemudian pengaruh dari
satisfaction terhadap overall quality of life yaitu sebesar 0.336. Berikutnya adalah
pengaruh dari substantive staging terhadap customer emotion dengan nilai
koefisien regresi sebesar 0.272. Selanjutnya adalah pengaruh dari satisfaction
terhadap subjective wellbeing yaitu sebesar 0,254, dan yang terakhir adalah
pengaruh dari customer emotion terhadap satisfaction dengan nilai koefisien
regresi sebesar 0,235 / The Food and Beverage Industry is a priority sub-sector in 2018. The
subsector is expected to be the driving force for achieving the non-oil and gas
industry growth target in 2018, which is 5.67 percent. Along with the growth of
the food and beverage industry in Indonesia, the emergence of various restaurants
targeting various segments. Domicile Kitchen & Lounge is one restaurant that has
a segment for the upper middle class that was established in 2014 in Surabaya.
Domicile combines an equivalent concept between dinning experience and design
and ambience that supports everything. Domicile has a variety of western and
asian fusion menu choices and comes with a choice of homemade dessert
(http://dataresto.com, downloaded on July 12, 2018).
The results showed that the greatest regression coefficient was shown by
the effect of communicative staging on customer emotion, which was 0.424. Next
is the influence of subjective wellbeing on overall quality of life that is equal to
0.370. Then the influence of satisfaction on overall quality of life is equal to
0.336. Next is the influence of substantive staging on customer emotion with a
regression coefficient of 0.272. Next is the influence of satisfaction on subjective
wellbeing that is equal to 0.254, and the last is the influence of customer emotion
on satisfaction with a regression coefficient of 0.235
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Sugijanto, Ken NIM02619170011 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Ronald, Ronald UNSPECIFIED UNSPECIFIED Thesis advisor Dananjaya, Yanuar UNSPECIFIED UNSPECIFIED |
Uncontrolled Keywords: | substantive staging; communicative staging; customer emotion; satisfaction; subjective well-being and overall quality of life |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Master of Management Current > Faculty/School - UPH Surabaya > Business School > Master of Management |
Depositing User: | Rafael Rudy |
Date Deposited: | 09 Mar 2023 08:30 |
Last Modified: | 09 Mar 2023 08:30 |
URI: | http://repository.uph.edu/id/eprint/54852 |