Christianto, Danny Adisaputra (2023) Pengaruh social media marketing activity, brand trust, dan brand loyalty terhadap revisit intention cafe atmosfera coffee and eatery di Jepara. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Penelitian ini menguji hubungan antara social media marketing activity, brand trust, dan brand
loyalty terhadap revisit intention pada konsumen Café Atmosfera Coffee and Eatery di Jepara.
Penelitian ini menggunakan metode penelitian kuantitatif dengan purposive sampling yaitu
konsumen Café Atmosfera yang sudah pernah berkunjung ke café tersebut. Pengumpulan data
dalam penelitian ini menggunakan kuesioner yang disebar dengan menggunakan kuesioner
elektronik google form. Data yang berhasil dikumpulkan ada sebanyak 250 responden yang
mengisi dengan valid mulai dari bulan Februari hingga April 2023. Data tersebut kemudian
diolah dengan menggunakan alat uji software SmartPLS. Penelitian ini menguji validitas dari
indikator, reliabilitas variabel serta menguji bentuk model penelitian dengan R2, Q2, dan rms
tetha. Hasil penelitian ini menunjukkan bahwa variabel social media marketing activity tidak
berpengaruh terhadap revisit intention. Sedangkan social media marketing acivity berpengaruh
terhadap brand trust dan brand loyalty. Kemudian brand trust dan brand loyalty memediasi
pengaruh antara social media marketing activity terhadap revisit intention. Hasil ini
menunjukkan bahwa pemanfaatan sosial media yang baik dan tepat dapat membantu pelaku
usaha kuliner untuk membangun kepercayaan dan loyalitas merek guna mempengaruhi
konsumen untuk kembali lagi berkunjung
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Christianto, Danny Adisaputra NIM01011190067 01011190067@student.uph.edu UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor hutabarat, Zoel NIDN0304128001 mailto:zoel.hutabarat@uph.edu |
Uncontrolled Keywords: | Social media marketing activity, brand trust, brand loyalty, revisit intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management Current > Faculty/School - UPH Karawaci > Business School > Management |
Depositing User: | Danny Adisaputra Christianto |
Date Deposited: | 20 Jun 2023 03:56 |
Last Modified: | 28 Aug 2023 11:34 |
URI: | http://repository.uph.edu/id/eprint/55990 |