Putriyane, Aprilia (2023) Menjaga Loyalitas Konsumen: Pengaruh Faktor Kompetensi, Kemampuan, Kebajikan, Informasi, dan Risiko pada Niat Beli Ulang Obat Tanpa Resep di Rey Medical. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Penelitian ini dilakukan bertujuan untuk menganalisis pengaruh positif dan negatif pada variabel kompetensi, kemampuan, kebajikan, informasi, risiko fisik, risiko psikologi, risiko sosial, dan risiko waktu terhadap niat beli ulang konsumen Rey Medical. Peneliti menggunakan SmartPLS 4 sebagai pengukuran outer model dan inner model. Penelitian outer model yang mencakup pengujian pada outer loading, composite reliability, construct validity, dan discriminant validity. Sedangkan, pada penelitian inner model mencakup pengujian pada uji multikolinearitas (VIF), Rsquare, Fsquare, dan relevansi prediktif. Penelitian ini menggunakan 33 responden untuk pretest dan 126 responden untuk actual test dengan kriteria pernah membeli obat non-resep dan berbelanja di Rey Medical. Penelitian ini dilakukan selama kurang lebih 4 bulan, yaitu dari bulan Januari sampai April. Hasil penelitian ini menyatakan bahwa: (1) terdapat pengaruh positif dan signifikan antara variabel kompetensi (competence), kemampuan (ability), serta risiko psikologi (psychological risk) terhadap niat beli ulang (intention to repurchase), (2) tidak adanya terjadi hubungan yang signifikan anatara variabel kebajikan (benevolence), penyediaan informasi (provision of information), risiko fisik (physical risk), risiko sosial (social risk), dan risiko waktu (time risk) dengan niat beli ulang (intention to repurchase).
Item Type: | Thesis (Bachelor) |
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Creators: | Creators NIM Email ORCID Putriyane, Aprilia NIM01011190302 aputriy20@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Juniarty, Juniarty NIDN0326067803 juniarty.fe@uph.edu |
Uncontrolled Keywords: | kompetensi (competence); kemampuan (ability); kebajikan (benevolence); penyediaan informasi (provision of information); risiko fisik (physical risk); risiko psikologi (psychological risk); risiko sosial (social risk); risiko waktu (time risk); niat beli ulang (intention to repurchase). |
Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management Current > Faculty/School - UPH Karawaci > Business School > Management |
Depositing User: | Aprilia Putriyane |
Date Deposited: | 23 Jun 2023 10:01 |
Last Modified: | 28 Aug 2023 09:57 |
URI: | http://repository.uph.edu/id/eprint/56141 |