The relationship between brand attitude, brand attachment, brand experience, and brand satisfaction

Ivon, Claudya Renilda (2023) The relationship between brand attitude, brand attachment, brand experience, and brand satisfaction. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Munculnya banyak gerai kopi modern di era saat ini telah mengubah gaya hidup masyarakat yang semula hanya golongan pria tua yang gemar menikmati kopi, namun saat ini merambah kepada kalangan remaja hingga para wanita. Salah satu brand kopi terkenal dunia yaitu Starbucks turut andil dalam berkompetisi untuk memenangkan persaingan merebut hati konsumen penikmat kopi. Hingga saat ini Starbucks telah memiliki sebanyak hampir 500 gerai di Indonesia dan Indonesia masuk kedalam 10 negara yang memiliki gerai Starbucks resmi terbanyak di dunia. Objective: 1) Untuk mengetahui seberapa besar pengaruh positif Brand Attitude terhadap Brand Attachment pada produk kopi Starbucks; 2) Untuk mengetahui seberapa besar pengaruh positif Brand Attitude terhadap Brand Experience pada produk kopi Starbucks; 3) Untuk mengetahui seberapa besar pengaruh positif Brand Experience terhadap Brand Attachment pada produk kopi Starbucks; 4) Untuk mengetahui seberapa besar pengaruh positif Brand Attachment terhadap Brand Satisfaction pada produk kopi Starbucks; 5) Untuk mengetahui seberapa besar pengaruh positif Brand Experience terhadap Brand Satisfaction pada produk kopi Starbucks. Methodology: Metode kuantitatif dengan menggunakan 300 responden populasi studi penelitian yaitu penggemar kopi Starbucks yang membeli kopi minimal 3 cup dalam sebulan dengan kurun waktu 3 bulan. Metode pengumpulan data yang digunakan yaitu random sampling. Data dilakukan analisis dengan menggunakan software Smart-PLS versi 4.
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Ivon, Claudya Renilda
NIM01011190157
renilda.ivon@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Hariandja, Evo Sampetua
NIDN0324056501
evo.hariandja@uph.edu
Uncontrolled Keywords: brand attitude; brand attachment; brand experience; brand satisfaction
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management
Current > Faculty/School - UPH Karawaci > Business School > Management
Depositing User: Claudya Renilda Ivon
Date Deposited: 28 Jun 2023 08:03
Last Modified: 28 Jun 2023 08:03
URI: http://repository.uph.edu/id/eprint/56255

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