Cahyadi, Stevan Christian (2023) PENGARUH CUSTOMER ENGAGEMENT VIA MOBILE APPS TERHADAP REPURCHASE INTENTION MELALUI VALUE EQUITY, BRAND EQUITY, DAN RELATIONSHIP EQUITY PADA FORE COFFEE INDONESIA. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Stevan Christian Cahyadi (01011190301)
“PENGARUH CUSTOMER ENGAGEMENT VIA MOBILE APPS
TERHADAP REPURCHASE INTENTION MELALUI VALUE EQUITY,
BRAND EQUITY, DAN RELATIONSHIP EQUITY PADA FORE COFFEE
INDONESIA”
(xiii+143 halaman; 7 Gambar; 20 Tabel; 23 Lampiran)
Penelitian ini bertujuan untuk mengetahui pengaruh CUSTOMER ENGAGEMENT
via MOBILE APPS terhadap REPURCHASE INTENTION melalui VALUE
EQUITY, BRAND EQUITY, dan RELATIONSHIP EQUITY pada Fore Coffee
Indonesia. Penelitian ini menggunakan pendekatan kuantitatif dimana
pengumpulan data dilakukan menggunakan kuesioner yang disusun dengan Google
Form lalu disebarkan melalui beberapa sosial media. Teknik penentuan sample ini
menggunakan metode non-probability sampling yakni purposive sampling, dengan
jumlah 250 responden. Hasil pengujian hipotesis menunjukan bahwa seluruh
hipostesis didukung, yaitu terdapat pengaruh positif dari customer engagement via
mobile apps terhadap value equity, terdapat pengaruh positif dari customer
engagement via mobile apps terhadap brand equity, terdapat pengaruh positif dari
customer engagement via mobile apps terhadap relationship equity, terdapat
pengaruh positif dari value equity terhadap repurchase intention, terdapat pengaruh
positif dari brand equity terhadap repurchase intention, terdapat pengaruh positif
dari relationship equity terhadap repurchase intention.
Kata Kunci : customer engagement, repurchase intention, value equity, brand
equity, relationship equity
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Cahyadi, Stevan Christian 01011190301 stevanccahyadi@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Kristiyono, Yokie Radnan NIDN0324058008 UNSPECIFIED |
Uncontrolled Keywords: | customer engagement; repurchase intention; value equity; brand equity; relationship equity |
Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management Current > Faculty/School - UPH Karawaci > Business School > Management |
Depositing User: | Stevan Christian Cahyadi |
Date Deposited: | 03 Jul 2023 02:15 |
Last Modified: | 03 Jul 2023 02:15 |
URI: | http://repository.uph.edu/id/eprint/56343 |