Putri, Farahayu Galuh (2023) Pengaruh konten media sosial (iklan dan promosi) serta ulasan produk online terhadap niat beli melalui mediasi citra merek pada industri kecantikan. Masters thesis, Universitas Pelita Harapan.
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Abstract
Berkembangnya penggunaan media sosial yang berdampak pada industri
kecantikan menjadi sebuah perhatian bagi para praktisi dan pemasar akan
pentingnya konten media sosial dan citra merek dalam mendorong niat beli di
kalangan konsumen. Penelitian ini mengkaji pengaruh konten media sosial
(termasuk iklan dan promosi) dan ulasan produk online terhadap niat beli di industri
kecantikan. Selanjutnya, penelitian ini mengeksplorasi peran mediasi citra merek
dalam hubungan ini. Untuk mencapai tujuan tersebut, dilakukan survey terhadap
255 sampel konsumen di industri kecantikan. Data yang terkumpul dianalisis
menggunakan program Smart PLS versi 3.0. Hasil penelitian menunjukkan bahwa
citra merek memediasi hubungan konten media sosial (iklan dan promosi) serta
ulasan produk. Namun, konten media sosial tidak memiliki hubungan dengan niat
beli tetapi ulasan produk memiliki hubungan positif dengan niat beli = The growing use of social media which has an impact on the beauty industry is a
concern for practitioners and marketers of the importance of social media content
and brand image in encouraging purchase intentions among consumers. This study
reviews the effect of social media content (including advertisements and
promotions) and online product reviews on purchase intention in the beauty
industry. Furthermore, this study investigates the mediating role of brand image in
this relationship. To achieve this goal, a survey was conducted on a sample of 255
consumers in the beauty industry. The collected data were analyzed using the Smart
PLS program version 3.0. The results show that brand image mediates the
relationship between social media content (advertising and promotions) and
product reviews. However, social media content has no relationship with purchase
intention, but product reviews have a positive relationship with purchase intention.
Item Type: | Thesis (Masters) |
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Creators: | Creators NIM Email ORCID Putri, Farahayu Galuh NIM01619210101 farahayuputri@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Pasaribu, Lamhot Henry NIDN0411026901 lamhothp1969@gmail.com |
Uncontrolled Keywords: | konten iklan media sosial ; konten promosi media sosial ; ulasan produk online ; citra merek ; niat beli |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Users 29484 not found. |
Date Deposited: | 12 Jul 2023 04:20 |
Last Modified: | 12 Jul 2023 04:20 |
URI: | http://repository.uph.edu/id/eprint/56486 |