Valencia, Vanessa (2023) the influence of product variety and cafe atmosphere on customer repurchase intention at VCoffee Bar, Medan. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Culinary business is considered to be a very stable business and this business
will increase from year to year. But the data collected from VCoffee Bar, Medan
shows that their sales are unstable and even decreased. This research aims to find
out the influence of product variety and café atmosphere on repurchase intention at
VCoffee Bar, Medan.
Product variety and café atmosphere have a very close relationship related to
customer repurchase intention which will later have an impact on the continuity of
a company’s sales.
In this research, the writer is using a quantitative research design by using the
SPSS V.25. The writer used convenience sampling technique with the total sample
of 103 customers that purchased at least once from VCoffee Bar, Medan.
From the hypothesis test’s result, product variety and café atmosphere have
either partially or simultaneously influenced repurchase intention at VCoffee Bar,
Medan. Moreover, product variety and café atmosphere have a 35,1% influence on
repurchase intention. This research has passed the validity test, reliability test,
normality test, multicollinearity test, and multiple linear regression test which the
equation is Y = -0.037 + 0.455 X1 + 0.309 X2
The recommendation given is that the company can provide more size option,
decorate to match the festive season, referral program, group dining discount, and
cash voucher. / Bisnis kuliner dinilai sebagai bisnis yang sangat stabil dan bisnis ini akan
meningkat dari tahun ke tahun. Data yang dikumpulkan dari VCoffee Bar Medan
menunjukkan penjualan mereka tidak stabil dan bahkan menurun. Penelitian ini
bertujuan untuk mengetahui pengaruh variasi produk dan suasana kafe terhadap
niat beli ulang di VCoffee Bar Medan.
Variasi produk dan suasana kafe memiliki hubungan yang sangat erat terkait
dengan niat beli kembali pelanggan yang nantinya akan berdampak pada
kelangsungan penjualan suatu perusahaan.
Dalam penelitian ini penulis menggunakan desain penelitian kuantitatif
dengan menggunakan SPSS V.25. Penulis menggunakan teknik convenience
sampling dengan jumlah sampel 103 pelanggan yang melakukan pembelian
minimal satu kali di VCoffee Bar Medan.
Dari hasil uji hipotesis, variasi produk dan suasana kafe berpengaruh baik
secara parsial maupun simultan terhadap niat beli ulang di VCoffee Bar Medan.
Selain itu, variasi produk dan suasana kafe berpengaruh sebesar 35,1% terhadap
niat beli ulang. Penelitian ini telah lulus uji validitas, uji reliabilitas, uji normalitas,
uji multikolinearitas, dan uji regresi linier berganda dengan persamaan Y = -0,037
+ 0,455 X1 + 0,309 X2
Rekomendasi yang diberikan adalah perusahaan dapat memberikan pilihan
ukuran yang lebih banyak, dekorasi yang sesuai dengan musim perayaan, program
referral, diskon makan kelompok dan voucher tunai.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Valencia, Vanessa NIM03013190035 vanessa.valenciaa19@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Eddy, Eddy NIDN0110018704 eddy.mdn@lecturer.uph.edu |
Uncontrolled Keywords: | product variety, café atmosphere, repurchase intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Users 29591 not found. |
Date Deposited: | 09 Aug 2023 03:32 |
Last Modified: | 09 Aug 2023 03:32 |
URI: | http://repository.uph.edu/id/eprint/57465 |