Sanny, Suci Suk (2023) the influence of food quality and price on customer satisfaction at D'Raja Coffee Multatuli Medan. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
When we make purchases as consumers, we normally expect the highest
product quality that meets our needs and reach satisfaction. The company should be
able to provide good products that are accepted and acceptable in the market. The
company may influence consumer satisfaction by enhancing its own strategy for
advertising new products, beginning with attractive products, quality, and price that
cannot be purchased from another company.
Customer is the one who delivers profit for the company and guarantees its
ongoing success. To persuade customers to buy from the company, the company has to
consider several factors that could affect the customer’s satisfied.
Food quality and price are significant variables in managing a business, and one
of the variables that cannot be separated in the food and beverage sector is price.
Meanwhile, food quality Meanwhile, food quality is a level of consistency in a recipe
related to overall by defining a product standard and also evaluating the data that must
be maintained to ensure that the requirement is achieved. The purpose of this study is
to analyze the influence of food quality and pricing on customer satisfaction at D'Raja
Coffee Multatuli Medan.
This study employs the quantitative, descriptive, and causal methods of
research, with a sample of 97 respondents collected through a convenient sampling
method when collecting data due to not specified number of populations at D'Raja
Coffee Multatuli Medan.
All of the hypothesis are accepted as a result of the research. It indicates that
food quality and price have both had an influence on customer satisfaction at D'Raja
Coffee Multatuli Medan. / Saat kita melakukan pembelian sebagai konsumen, biasanya kita
mengharapkan kualitas produk tertinggi yang memenuhi kebutuhan kita dan mencapai
kepuasan. Perusahaan harus mampu menyediakan produk yang baik yang dapat
diterima dan diterima di pasar. Perusahaan dapat mempengaruhi kepuasan konsumen
dengan meningkatkan strateginya sendiri untuk mengiklankan produk baru, dimulai
dengan produk yang menarik, kualitas, dan harga yang tidak dapat dibeli dari
perusahaan lain.
Pelanggan adalah orang yang memberikan keuntungan bagi perusahaan dan
menjamin kesuksesannya yang berkelanjutan. Untuk membujuk pelanggan agar
membeli dari perusahaan, perusahaan harus mempertimbangkan beberapa faktor
yang dapat mempengaruhi kepuasan pelanggan.
Kualitas dan harga makanan merupakan variabel yang sangat penting dalam
pengelolaan suatu usaha, dan salah satu variabel yang tidak dapat dipisahkan dalam
sektor makanan dan minuman adalah harga. Sementara itu, kualitas makanan
Sementara itu, kualitas makanan adalah tingkat konsistensi suatu resep yang berkaitan
dengan keseluruhan dengan menetapkan suatu standar produk serta mengevaluasi
data yang harus dipertahankan untuk memastikan bahwa persyaratan tersebut
tercapai. Tujuan dari penelitian ini adalah untuk menganalisis pengaruh kualitas
makanan dan harga terhadap kepuasan pelanggan di D’Raja Coffee Multatuli Medan.
Penelitian ini menggunakan metode penelitian kuantitatif, deskriptif, dan
kausal, dengan jumlah sampel sebanyak 97 responden yang dikumpulkan melalui
metode convenience sampling pada saat pengumpulan data dikarenakan jumlah
populasi yang tidak ditentukan di D'Raja Coffee Multatuli Medan.
Semua hipotesis diterima sebagai hasil penelitian. Hal ini menunjukkan bahwa
kualitas makanan dan harga sama-sama berpengaruh terhadap kepuasan pelanggan
di D'Raja Coffee Multatuli Medan.
Item Type: | Thesis (Bachelor) |
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Creators: | Creators NIM Email ORCID Sanny, Suci Suk NIM03013190020 sucisuksanny31@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Putra, Ali Syah NIDN0108128102 alisyahputrafu@gmail.com |
Uncontrolled Keywords: | food quality, price, customer satisfaction |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Users 28334 not found. |
Date Deposited: | 14 Aug 2023 13:07 |
Last Modified: | 14 Aug 2023 13:07 |
URI: | http://repository.uph.edu/id/eprint/57553 |