Vinciella, Charine (2023) the influence of store atmosphere and brand image on customer's buying intention at Holyducks, Medan. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Holyducks, Medan experienced a decline in customer buying interest
which resulted in decreased sales and poor google reviews caused by store
atmosphere and brand image factors. The objective of this study is to investigate
whether Store Atmosphere and Brand Image have an influence on Customer’s
Buying Intention at Holyducks, Medan.
Store atmosphere and brand image play an important role in increasing
customer buying interest. with an increase in customer buying interest can
encourage increased sales.
In this research, the writer used quantitative, descriptive, causal research
design and IBM SPSS statistics version 26. The sampling technique used was
convenience sampling. The sample size was 150 customers at Holyducks,
Medan.
This research passed the validity test, reliability test, normality test,
multicollinearity test, heteroscedasticity test, and multiple linear regression test,
and the equation is Y = 19.242+ 0.132 X1+ 0.281 X2+ e. The results of the
hypothesis test showed that Store Atmosphere and Brand Image have an
influence on Customer’s Buying Intention at Holyducks, Medan at either partial
or simultaneous and the value of determination is 28.5%
Recommendations for Holyducks, Medan include adding any furniture to
beautify and create customer comfort, increasing popularity by innovating food
with unique and delicious flavors, and promoting by getting help from Instagram
celebrities in Medan. / Holyducks, Medan mengalami penurunan minat beli pelanggan yang
mengakibatkan penurunan penjualan dan buruknya ulasan google yang
disebabkan oleh faktor suasana toko dan citra merek. Tujuan dari penelitian ini
adalah untuk mengetahui apakah Suasana Toko dan citra merek berpengaruh
terhadap Minat Beli Pelanggan di Holyducks, Medan.
Suasana toko dan citra merek memainkan peran penting dalam
meningkatkan minat beli pelanggan. dengan adanya peningkatan minat beli
pelanggan dapat mendorong peningkatan penjualan.
Dalam penelitian ini, penulis menggunakan desain penelitian kuantitatif,
deskriptif, kausal dan IBM SPSS statistics versi 26. Teknik sampling yang
digunakan adalah convenience sampling. Ukuran sampel adalah 150 pelanggan
di Holyducks, Medan.
Penelitian ini lolos uji validitas, uji reliabilitas, uji normalitas, uji
multikolinearitas, uji heteroskedastisitas, uji regresi linier berganda dan
persamaannya adalah Y = 19,242+ 0,132 X1+ 0,281 X2 + e. Hasil uji hipotesis
menunjukkan bahwa Suasana Toko dan Citra Merek berpengaruh terhadap Minat
Pembelian Pelanggan di Holyducks, Medan baik secara parsial maupun simultan
dan nilai determinasinya adalah 28,5%
Rekomendasi Holyducks, Medan antara lain menambahkan furnitur apa
saja untuk mempercantik dan menciptakan kenyamanan pelanggan, meningkatkan
popularitas dengan berinovasi makanan dengan citarasa yang unik dan lezat,
serta berpromosi dengan mendapatkan bantuan dari instagram selebritis di
Medan.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Vinciella, Charine NIM03013190054 charineevinciellaa@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Eddy, Eddy NIDN0110018704 eddy.mdn@lecturer.uph.edu |
Uncontrolled Keywords: | store atmosphere, brand image, customer’s buying intention, Holyducks, Medan |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Users 29590 not found. |
Date Deposited: | 15 Aug 2023 03:46 |
Last Modified: | 15 Aug 2023 03:46 |
URI: | http://repository.uph.edu/id/eprint/57598 |