Hariyanto, Felix (2019) Analisis pengaruh perceived quality, perceived risk, perceived value, perceived price, advertisement, packaging, store image, consumers’ attitude terhadap repurchase intention pada produk - produk value plus di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
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Abstract
Perkembangan bisnis ritel di Indonesia semakin pesat. Seiring bertambahnya
pendapatan masyarakat, dan semakin meningkatnya populasi penduduk dan
meningkatnya urbanisasi di masyarakat, tingkat optimisme konsumen yang kuat
menjadi roda penggerak permintaan industri ritel. Di Indonesia, pertumbuhan
ritel sangat pesat dalam bentuk minimarket, convenience store, dan hypermarket
dimana share perdagangan minimarket mengalami kenaikan tinggi.
Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh Perceived
Quality, Perceived Risk, Perceived Value, Perceived Price, Advertisement,
Packaging, Store Image, Consumer’ Attitude terhadap Repurchase Intention.
Manfaat yang diharapkan dari penelitian ini adalah menambah khasanah ilmu
pengetahuan di bidang manajemen khususnya seberapa besar pengaruh
kesembilan variabel sehingga meningkatkan Repurchase Intention yang pada
akhirnya akan mengakibatkan pembelian ulang pada produk value plus di
surabaya.
Penelitian ini merupakan penelitian kausal. Metode penelitian yang
digunakan adalah metode kuantitatif dengan pengolahan data menggunakan
AMOS. Pengumpulan data dilakukan dengan penyebaran kuesioner kepada 145
responden dengan karakteristik responden pria dan wanita berumur 18-60 tahun,
yang pernah membeli produk value plus dalam jangka waktu tiga bulan terakhir.
Hasil penelitian menunjukkan bahwa Perceived Quality dengan koefisien
regresi sebesar 0.318 secara positif dan signifikan mempengaruhi Repurchase
Intention, Perceived Risk dengan koefisien regresi sebesar 0.410 secara positif dan
signifikan mempengaruhi Repurchase Intention, Perceived Value dengan
koefisien regresi sebesar 0.444 secara positif dan signifikan mempengaruhi
Repurchase Intention, Perceived Price dengan koefisien regresi sebesar 0.279
secara positif dan signifikan mempengaruhi Repurchase Intention, Advertisement
dengan koefisien regresi sebesar 0.294 secara positif dan signifikan
mempengaruhi Repurchase Intention, Packaging dengan koefisien regresi sebesar
0.351 secara positif dan signifikan mempengaruhi Repurchase Intention, Store
Image dengan koefisien regresi sebesar 0.387 secara positif dan signifikan
mempengaruhi Repurchase Intention, dan Consumer’ Attitude dengan koefisien
regresi sebesar 0.310 secara positif dan signifikan mempengaruhi Repurchase
Intention / The development of retail business in Indonesia is growing fast. As time
goes by, the income, the population and the urbanization in society are increasing,
the level of strong optimism’s consumer become a demand wheel of retail
industry. In Indonesia, the growth is very fast or rapid in form of retail stores,
convenience store, and hypermarket where share trading market is rising high.
This research aims to find out how the influence of Perceived Quality,
Perceived Risk, Perceived Value, Perceived Price, Advertisement, Packaging,
Store Image, Consumer’s Attitude towards repurchase Intention. The expected
benefits from this research is adding to the treasury of knowledge in the field of
management especially how great the influence of nine variables which increase
repurchase intention that will eventually lead to purchase back on the product
value plus in surabaya.
This research is a causal research. The research method used is the
quantitative method with data processing using AMOS. Data collection was done
by giving questionnaires to 145 respondents with the characteristics of male and
female respondents aged 18-60 years, who has ever bought value plus’s product
in a period of last three months.
The results showed that Perceived Quality with regression coefficient of
0.318 positive and significantly affect Repurchase Intention, Perceived Risk with
regression coefficient of 0.410 positive and significantly affect Repurchase
Intention, Perceived Value with regression coefficient of 0.444 positive and
significantly affect Repurchase Intention, Perceived Price with regression
coefficient of 0.279 positive and significantly affect Repurchase Intention,
Advertisement with regression coefficient of 0.294 positive and significantly
affect Repurchase Intention, Packaging with regression coefficient of 0.351
positive and significantly affect Repurchase Intention, Store Image with
regression coefficient of 0.387 positive and significantly affect Repurchase
Intention, Consumer’ Attitude with regression coefficient of 0.310 positive and
significantly affect Repurchase Intention
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Hariyanto, Felix NIM01120160025 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Ronald, Ronald UNSPECIFIED UNSPECIFIED Thesis advisor Sondakh, Oliandes UNSPECIFIED UNSPECIFIED |
Uncontrolled Keywords: | perceived quality; perceived risk; perceived value; perceived price; advertisement; packaging; store image; consumer attitude; repurchase intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management Current > Faculty/School - UPH Surabaya > Business School > Management |
Depositing User: | Rafael Rudy |
Date Deposited: | 29 Aug 2023 04:28 |
Last Modified: | 29 Aug 2023 04:28 |
URI: | http://repository.uph.edu/id/eprint/57970 |