Putri, Stacia Kineta Pavita (2019) Analisis pengaruh faktor store physical aspects, store reliability, dan store personnel attention terhadap attitude toward store brand melalui brand cues perception pada pelanggan coach di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
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Abstract
Modernisasi gaya hidup yang dipengaruhi oleh globalisasi dan
perkembangan teknologi yang ada menjadikan fashion item berbahan dasar kulit
menjadi salah satu satu ikon. Hal ini menjadi peluang bagi perusahaan atau brand
fashion untuk dapat menjual dan memasarkannya. Salah satu brand yang berhasil
mengambil peluang dan bergerak dalam bidang ini adalah Coach. Coach adalah
salah satu brand pelopor yang menghasilkan produk dengan bahan dasar kulit,
mulai dari pakaian, tas, sepatu dan pernak-pernik lainnya seperti jam dan sabuk.
Kehadiran Coach meningkatkan kegemaran konsumen akan leather.
Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh Store
Physical Aspects, Store Relianility, dan Store Personnel Attention terhadap Attitude
Toward Store Brand melalui Brand Cues Perception yang didalamnya terdapat
Store Brand Perceived Relative Price, Store Brand Perceived Value, dan Store
Brand Perceived Fucntional Risk. Manfaat yang diharapkan dari penelitian ini
adalah menambah khasanah ilmu pengetahuan di bidang manajemen khususnya
seberapa besar pengaruh brand cues perception sehingga meningkatkan attitude
toward store brand yang pada akhirnya akan meningkatkan pembelian konsumen
terhadap produk Coach.
Penelitian ini merupakan penelitian kausal. Metode penelitian yang
digunakan adalah metode kuantitatif dengan pengolahan data menggunakan SPSS.
Pengumpulan data dilakukan dengan penyebaran kuesioner kepada 140 responden
dengan karakteristik responden pria dan wanita berumur 18-60 tahun, pernah
melakukan pembelian di Store Coach Surabaya dalam kurun 6 bulan terakhir.
Hasil penelitian menunjukkan bahwa Store Physical Aspects dengan
koefisien regresi sebesar 0.101 secara signifikan mempengaruhi Brand Cues
Perception, Store Reliability dengan koefisien sebesar 0.463 secara signifikan
mempengaruhi Brand Cues Perception, Store Personnel Attention dengan koefisien
sebesar 0.429 secara signifikan mempengaruhi Brand Cues Perception, dan Brand
Cues Perception dengan koefisien sebesar 0.967 secara signifkan mempengaruhi
Attitude Toward Store Brand / Modernization of lifestyles that are influenced by globalization and the
development of existing technology make fashion items made from leather become one
of the icons. This is an opportunity for companies or fashion brands to be able to sell
and market it. One brand that has managed to seize opportunities and is engaged in this
field is Coach. Coach is one of the pioneering brands that produce leather-based
products, ranging from clothing, bags, shoes and other accessories such as watches and
belts. Coach's presence increases consumer interest in leather.
The purpose of this study was to determine the effect of Store Physical Aspects,
Store Reliability, and Store Personnel Attention on the Attitude Toward Store Brand
through a Brand Cues Perception in which there are Store Brand Perceived Relative
Prices, Store Brand Perceived Value, and Store Brand Perceived Financial Risk. The
expected benefit of this research is to add to the repertoire of knowledge in the
management field, especially how much influence brand cues perception can have on
increasing the attitude toward store brands which will ultimately increase consumer
purchases of Coach products
This research is a causal study. The research method used is a quantitative
method by processing data using SPSS. Data collection was done by distributing
questionnaires to 140 respondents with characteristics of male and female respondents
aged 18-60 years, having made purchases at the Surabaya Store Coach in the past 6
months.
The results showed that Store Physical Aspects with a regression coefficient of
0.101 significantly affected the Brand Cues Perception, Store Reliability with a
coefficient of 0.463 significantly affecting the Brand Cues Perception, Store Personnel
Attention with a coefficient of 0.429 significantly affecting Brand Cues Perception,
and Brand Cues Perception with a coefficient of 0.967 significantly affecting the
Attitude Toward Store Brand
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Putri, Stacia Kineta Pavita NIM00000027307 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Ronald, Ronald UNSPECIFIED UNSPECIFIED Thesis advisor Amelia, Amelia UNSPECIFIED UNSPECIFIED |
Uncontrolled Keywords: | store physical aspects; store reliability; store personnel attention; brand perception; attitude toward store brand |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management Current > Faculty/School - UPH Surabaya > Business School > Management |
Depositing User: | Rafael Rudy |
Date Deposited: | 08 Sep 2023 07:07 |
Last Modified: | 08 Sep 2023 07:07 |
URI: | http://repository.uph.edu/id/eprint/58101 |