Nabylla, Yusya Chudany (2019) Pengaruh brand fit, brand identification, brand ambassador terhadap repurchase intention melalui attitude toward brand pada konsumen produk kosmetik maybelline di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
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Abstract
Di era modern saat ini, kaum wanita memiliki tingkat pengetahuan yang lebih terkoneksi
secara sosial. Ini yang menimbulkan pola hidup konsumtif dan meninggalkan pola hidup produktif.
Salah satu barang yang membuat kaum wanita menjadi hidup lebih konsumtif adalah produk
kosmetik. Beberapa merek kosmetik saling bersaing dengan brand lain demi menempati pangsa
pasar di Indonesia. Produk kosmetik L’Oreal Group yang biasa terjangkau oleh kaum wanita di
pasaran salah satunya adalah kosmetik Maybelline. Banyaknya pesaing baru dengan inovasi yang
mereka tawarkan, membuat niat beli masyarakat pada kosmetik Maybelline mulai berkurang. Untuk
dapat bertahan dalam persaingan, perusahaan perlu untuk meningkatkan Repurchase Intention.
Penelitian ini ditujukan untuk menganalisa pengaruh variabel Brand Fit, Brand
Identification, dan Brand Ambassador terhadap Repurchase Intention melalui Attitude Toward
Brand pada konsumen produk kosmetik Maybelline di Surabaya. Sampel yang digunakan pada
penelitian ini yaitu adalah wanita yang berdomisili di wilayah kota Surabaya yang yang telah
membeli dan menggunakan produk kosmetik Maybelline dalam kurun waktu minimal 2 kali dalam
3 bulan terakhir, berusia 18-60 tahun, sejumlah 130 responden. Untuk pengolahan dan
penganalisaan data dalam penelitian ini yaitu dengan menggunakan SPSS sebagai software untuk
mengolah data.
Temuan empiris mengindikasikan bahwa hubungan Attitude Toward Brand terhadap
Repurchase Intention memiliki koefisien regresi terbesar dengan nilai sebesar 0.744, lalu pengaruh
Brand Fit terhadap Attitude Toward Brand dengan nilai koefisien regresi sebesar 0.491, hubungan
antara Brand Identification terhadap Attitude Toward Brand memiliki koefisien regresi sebesar
0.127, dan hubungan antara Brand Ambassador terhadap Attitude Toward Brand memiliki koefisien
regresi paling tinggi sebesar 0.211 / In today's modern era, women have a level of knowledge that is more socially connected.
This raises consumptive life pattern and abandon productive lifestyle. One of the things that make
women become more consumptive life is a cosmetic product. Some cosmetic brands competing with
others for the brand occupy the market share in Indonesia. L'Oreal Group's cosmetic products are
amazingly affordable by women in the market one of them is Maybelline cosmetics. The number of
new competitors with innovations they offer, made public purchasing intentions at Maybelline
cosmetics began to decrease. To be able to survive in the competition, companies need to improve
Repurchase Intention.
This study aims to analyse the influence of Brand Fit, Brand Identification, and Brand
Ambassador on Repurchase Intention through Attitude Toward Brand Maybelline cosmetic product
on consumers in Surabaya. Samples used in this study are women who are domiciled in the Surabaya
city area who have purchased and using Maybelline cosmetic products within a minimum of 2 times
in the last 3 months, aged 18-60 years, a total of 130 respondents. For processing and analysing data
in this study, that is by using SPSS 22.0 as a software for processing data.
Empirical findings indicate that the relationship Attitude Toward Brand to Repurchase
Intention has a big regression coefficient with a value of 0744, then the effect of Brand Fit to
Attitude Toward Brand with a regression coefficient of 0491, the relationship between Brand
Identification on Attitude Toward Brand has a regression coefficient of 0.127, relationship between
the Brand Ambassador of the Attitude Toward Brand has the highest regression coefficient for
0.211
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Nabylla, Yusya Chudany NIM00000027342 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Gunawan, Hananile Mennoverdi UNSPECIFIED UNSPECIFIED Thesis advisor Santoso, William UNSPECIFIED UNSPECIFIED |
Uncontrolled Keywords: | brand fit; brand identification; brand ambassador; attitude toward brand; repurchase intention; maybelline |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management Current > Faculty/School - UPH Surabaya > Business School > Management |
Depositing User: | Rafael Rudy |
Date Deposited: | 11 Sep 2023 07:05 |
Last Modified: | 11 Sep 2023 07:05 |
URI: | http://repository.uph.edu/id/eprint/58133 |