Putra, Timotius Ardi (2017) Analisa pengaruh olfactory, experiential marketing, service quality, dan customer satisfaction terhadap repurchase intentions pada pelanggan tous les jours galaxy mal Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
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Abstract
Penelitian ini ditujukan untuk mengetahui bagaimana pengaruh olfactory
marketing, experiential marketing, service quality, dan customer satisfaction
terhadap repurchase intentions dari pelanggan TOUS les JOURS Galaxy Mal
Surabaya.
Sampel yang digunakan pada penelitian ini adalah pelanggan TOUS les
JOURS yang berdomisili di Surabaya serta melakukan pembelian di TOUS les
JOURS dalam waktu dua bulan terakhir. Jumlah responden yang dipergunakan
pada penelitian ini berjumlah 100 responden. Untuk pengolahan dan analisa data
dalam penelitian ini menggunakan Structural Equation Modelling (SEM) dengan
software AMOS 22.0. Hasil analisis menunjukkan bahwa dari tujuh hipotesis,
lima hipotesis diterima sedangkan dua hipotesis ditolak.
Temuan empiris menunjukan bahwa olfactory marketing memiliki
pengaruh terhadap experiential marketing dengan koefisien regresi sebesar 0.946.
Pengaruh olfactory marketing terhadap repurchase intentions dengan koefisien
regresi sebesar 0.066. Pengaruh experiential marketing terhadap repurchase
intentions dengan koefisien regresi sebesar 0.442. Pengaruh experiential
marketing terhadap customer satisfaction dengan koefisien regresi sebesar 0.570.
Pengaruh service quality terhadap customer satisfaction dengan koefisien regresi
sebesar 0.390. Pengaruh service quality terhadap repurchase intentions dengan
koefisien regresi sebesar 0.099. Pengaruh customer satisfaction terhadap
repurchase intentions dengan koefisien regresi sebesar 0.328 / This study aimed to find out the influence of olfactory marketing,
experiential marketing, service quality, and customer satisfaction on repurchase
intentions of TOUS les JOURS’ (located on Galaxy Mal Surabaya) customers.
Samples that being used in this study are those who lives in Surabaya,
also those who bought TOUS les JOURS products within last two months. The
number of respondents used in this study is 100 respondents. This study uses
Structural Equation Modelling (SEM) and AMOS 22.0 to process and analize
data. The results showed that of the seven hypotheses, five hypotheses were
accepted while the two hypotheses were rejected
Empirical findings show that olfactory marketing has an influence on
experiential marketing with regression coefficient of 0.946. The effect of olfactory
marketing on repurchase intentions with regression coefficient of 0.066. The
influence of experiential marketing on repurchase intentions with regression
coefficient of 0.442. The influence of experiential marketing on customer
satisfaction with regression coefficient of 0.570. The effect of service quality on
customer satisfaction with regression coefficient is 0.390. The effect of service
quality on repurchase intentions with regression coefficient is 0.099. The
influence of customer satisfaction on repurchase intentions with regression
coefficient is 0.328
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Putra, Timotius Ardi NIM01120140006 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Ronald, Ronald UNSPECIFIED UNSPECIFIED Thesis advisor Sondakh, Oliandes UNSPECIFIED UNSPECIFIED |
Uncontrolled Keywords: | olfactory; experiential marketing; service quality; customer satisfaction; repurchase intentions |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management Current > Faculty/School - UPH Surabaya > Business School > Management |
Depositing User: | Rafael Rudy |
Date Deposited: | 04 Oct 2023 06:57 |
Last Modified: | 04 Oct 2023 06:57 |
URI: | http://repository.uph.edu/id/eprint/58363 |