The effect of conflicts and the quality of work life towards employee turnover intentions in hotels

Utami, Gracia Novika Mustika (2016) The effect of conflicts and the quality of work life towards employee turnover intentions in hotels. Bachelor thesis, Universtitas Pelita Harapan.

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Abstract

The hospitality industry, especially hotel, is characterized by long working days, working long hours, low job security, a high need for coordination with others and shift work at irregular hours. The irregular working hours can have negative outcomes resulting in work-life balance. Thus, this encouraged the researcher to identify the effect of Work Conflicts, Work-Family Conflict, and the Quality of Work Life towards employee’s Turnover Intentions in hotel industry. One hundred thirty-four respondents were given a questionnaire using a six point Likert Scale. Five hypotheses were analyzed using the simple and multiple regression models. The study shows the significant and non-significant result among Work Conflict, Work-Family Conflict, and Quality of Work Life towards Turnover Intention. The research finding revealed that the hotel’s management must work extensively to reduce their employees’ turnover intentions by having a clear schedule of working overtime to maintain the Work-Family Conflict and applying the participative management to increasing the employees’ Quality of Work Life
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Utami, Gracia Novika Mustika
NIM01120130003
UNSPECIFIED
UNSPECIFIED
Contributors:
Contribution
Contributors
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Email
Thesis advisor
Hastuti, Naibaho
UNSPECIFIED
UNSPECIFIED
Thesis advisor
Sondakh, Oliandes
UNSPECIFIED
UNSPECIFIED
Uncontrolled Keywords: hotel; work conflict; work-family conflict; quality of work life; turnover intention
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management
Current > Faculty/School - UPH Surabaya > Business School > Management
Depositing User: Rafael Rudy
Date Deposited: 27 Oct 2023 08:52
Last Modified: 27 Oct 2023 08:52
URI: http://repository.uph.edu/id/eprint/58548

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