Wibowo, Ryan (2016) Analisis pengaruh lifestyle, perceived quality, perceived similarity, dan brand image terhadap customer loyalty pada pelanggan nike di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
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Abstract
Di zaman modern yang aktivitasnya sangat padat ini banyak sekali orang yang
enggan untuk berolahraga dengan berbagai alasan. Salah satu perlengkapan olahraga
yang dapat menunjang aktivitas olahraga tersebut adalah dengan menggunakan sepatu
olahraga yang nyaman dan aman. Nike, Inc. adalah salah satu perusahaan sepatu, pakaian
dan alat-alat olahraga Amerika Serikat yang merupakan salah satu yang terbesar di dunia.
Saat ini, Nike, Inc memiliki competitor yang sangat banyak dalam pasar sepatu olahraga
walau telah unggul menduduki posisi pertama dalam penjualan.
Adapun tujuan dari penelitian ini adalah untuk mengetahui pengaruh dari
Lifestyle, Perceived Quality, Perceived Similarity, dan Brand Image terhadap Brand
Image. Manfaat yang diharapkan dari penelitian ini adalah menambah khasanah ilmu
pengetahuan di bidang manajemen khususnya seberapa besar pengaruh variabel-variabel
tersebut sehingga meningkatkan Customer Loyalty yang pada akhirnya akan
meningkatkan konsumen Nike.
Penelitian ini merupakan penelitian kausal. Metode penelitian yang digunakan
adalah metode kuantitatif dengan pengolahan data menggunakan AMOS. Pengumpulan
data dilakukan dengan penyebaran kuesioner kepada 100 responden dengan karakteristik
responden pria dan wanita berumur 18-60 tahun, mengetahui Nike dan pernah
menggunakan produk Nike lebih dari sekali di Surabaya.Hasil penelitian menunjukkan
bahwa variabel Customer Loyalty Nike di Surabaya dipengaruhi oleh variabel Lifestyle,
Perceived Quality, Perceived Similarity, dan Brand Image secara signifikan . Dalam
peneltian ini variabel yang mempengaruhi Customer Loyalty terbesar adalah variabel
Perceived Quality dengan koefisien regresi sebesar 0.40, Perceived Similarity memiliki
koefisien regresi sebesar 0.36 Brand Image memiliki koefisien regresi sebesar 0.28, dan
Lifestyle memiliki koefisien regresi sebesar 0.22 / In modern times whose activity is very dense, many people who are reluctant to
exercise a variety of reasons. One of the sports equipment that can support the activities
of the sport is to use sports shoes are comfortable and safe. Nike, Inc. is one of the shoes,
clothing and sports equipment United States which is one of the largest in the world.
Currently, Nike, Inc. has very many competitors in the market of sports shoes have
excelled despite occupying the first position in sales.
The purpose of this study was to determine the effect of Lifestyle, Perceived
Quality, Perceived Similarity and Brand Image to Brand Image. The expected benefits of
this research is to increase the repertoire of knowledge in the field of management,
especially how much influence these variables thus increasing customer loyalty, which in
turn will boost consumer Nike.
This study is causal. The method used is quantitative method with data
processing using AMOS. The data collection is done by distributing questionnaires to 100
respondents to the characteristics of male and female respondents aged 18-60 years,
knowing Nike and never use Nike products more than once in Surabaya.Hasil showed
that the variables Nike Customer Loyalty in Surabaya affected by variables Lifestyle,
Perceived Quality, Perceived Similarity, and brand image significantly. In the present
study the variables that affect the largest Customer Loyalty Perceived Quality is variable
with a regression coefficient of 0.40, Perceived Similarity have a regression coefficient of
0:36 Brand Image has a regression coefficient of 0.28, and Lifestyle has a regression
coefficient of 0:22
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Wibowo, Ryan NIM01120130014 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Ronald, Ronald UNSPECIFIED UNSPECIFIED Thesis advisor Dananjaya, Yanuar UNSPECIFIED UNSPECIFIED |
Uncontrolled Keywords: | lifestyle; perceived quality; perceived similarity\; brand image and customer loyalty |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management Current > Faculty/School - UPH Surabaya > Business School > Management |
Depositing User: | Rafael Rudy |
Date Deposited: | 30 Oct 2023 07:09 |
Last Modified: | 30 Oct 2023 07:09 |
URI: | http://repository.uph.edu/id/eprint/58554 |