Wijaya, Andy Satryawan (2016) Pengaruh brand image, brand service quality dan brand satisfaction terhadap brand trust pada konsumen service center honda di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
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Abstract
Peningkatan penjualan produk Honda memberikan indikasi atas fenomena
brand loyalty mobil Honda, karena kemungkinan besar beberapa konsumen dari
mobil Honda tidak akan berpindah ke mobil merek lain. Citra merek menjadi
salah satu persoalan yang harus di pantau secara terus menerus oleh setiap
perusahaan. Dengan adanya brand image yang positif dimata konsumen dapat
meningkatkan kepercayaan konsumen terhadap merek. Selain itu, brand trust juga
dapat dibentuk melalui service. Penelitian ini bertujuan untuk Untuk mengetahui
pengaruh variabel Brand Image, Brand Service Quality, dan Brand Satisfaction
terhadap Brand Trust Konsumen Service Center Honda di Surabaya.
Jenis penelitian yang digunakan penulis adalah penelitian asosiatif.
Populasi pada penelitian ini adalah semua pelanggan Konsumen Service Center
Honda di Surabaya sebanyak 100 responden. Teknik analisis data yang digunakan
adalah regresi linear berganda.
Hasil penelitian ini menunjukkan bahwa Brand Image, Brand Service
Quality dan Brand Satisfaction memiliki pengaruh signifikan terhadap Brand
Trust pada Service Center Honda di Surabaya / Increased sales of Honda products provide an indication of the phenomenon
of brand loyalty Honda car, because it is likely some of the consumers of Honda
cars will not switch to another cars brand. Brand image became one of the issues
that must be monitored constantly by each company. With the positive brand
image in the eyes of consumers could increase consumer confidence in the brand.
In addition, brand trust can also be formed through the service. This study aimed
to determine the influence of Brand Image, Brand Service Quality and Brand
Satisfaction on Brand Trust Consumer Honda Service Center in Surabaya.
This type of research is the study authors associative. The populations in
this study are all customers Honda Service Center in Surabaya by 100
respondents. Data analysis technique used is multiple linear regressions.
The results of this study indicate that Brand Image, Brand Service Quality,
and Brand Satisfaction has a significant influence on Brand Trust on a Honda
Service Center in Surabaya
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Wijaya, Andy Satryawan NIM01120130039 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Ronald, Ronald UNSPECIFIED UNSPECIFIED Thesis advisor Amelia, Amelia UNSPECIFIED UNSPECIFIED |
Uncontrolled Keywords: | brand image; brand service quality; brand satisfaction; brand trust |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management Current > Faculty/School - UPH Surabaya > Business School > Management |
Depositing User: | Rafael Rudy |
Date Deposited: | 30 Oct 2023 08:01 |
Last Modified: | 30 Oct 2023 08:01 |
URI: | http://repository.uph.edu/id/eprint/58557 |