Nugroho, Michael Prayogo (2023) Faktor - faktor pengaruh terhadap online repurchase intention pada produk fmcg melalui online marketplace = The factors that impacting online repurchase intention on fmcg product through online marketplace. Masters thesis, Universitas Pelita Harapan.
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Abstract
Selama pandemi COVID-19, perubahan ekonomi yang tidak stabil memaksa konsumen untuk
beralih ke belanja online melalui platform digital seperti online marketplace. Meskipun platform
ini sudah ada sebelumnya, tren belanja online melejit selama beberapa waktu terakhir. Produk Fast
Moving Consumer Goods (FMCG) di Indonesia sendiri telah memiliki kiprah yang panjang di
Indonesia untuk produk konsumsi, berbagai brand seperti Unilever, P&G, Indofood, Wings
Group, dll, Perusahaan FMCG terpaksa melakukan segala cara untuk tetap mampu bertahan, salah
satu cara yang dilakukan adalah dengan pengoptimalan digital brand hub mereka yaitu online
merchant marketplace dan social media. Penelitian yang memodifikasi online shopping
experience, brand awareness, brand love, social media marketing, e-brand trustworthiness, dan
online repurchase intention bertujuan untuk memahami faktor – faktor pengaruh pengoptimalan
penjualan secara digital terhadap tingkat niat pembelian ulang secara online untuk produk
konsumsi sehari – hari masyarakat dari brand FMCG favorit. Penelitian ini mendapatkan total 173
responden dari seluruh Indonesia yang berfokus pada Gen Z dan Millennials sebagai generasi yang
gemar berbelanja secara online. Partial Least Square Structural Equation Model (PLS-SEM)
digunakan untuk menguji hasil statistika dan pengaruh antar variabel. Studi ini berhasil
menggambarkan pengaruh terkuat didapat dari social media marketing yang mempengaruhi e�brand trustworthiness dan online repurchase intention diikuti oleh variabel online shopping
experience sebagai variabel yang mendukung terjadinya online repurchase intention. Dapat
disimpulkan pengalaman transaksi dan ekspektasi yang terpenuhi, dikombinasikan juga dari
konten yang informatif dan promo yang relevan dari social media mampu meningkatkan nilai
kepercayaan dan niat pembelian secara online konsumen terhadap merchant brand FMCG. / During the COVID-19 pandemic, unstable economic changes compelled consumers to shift to
online shopping via digital platforms such as online marketplaces. Despite the existence of these
platforms beforehand, the trend of online shopping surged recently. Fast Moving Consumer Goods
(FMCG) in Indonesia have had a long-standing presence for consumable products, with various
brands like Unilever, P&G, Indofood, Wings Group, etc. FMCG companies have resorted to
various methods to sustain themselves, including digital optimization of their brand hubs such as
online merchant marketplaces and social media. This research, which modified online shopping
experience, brand awareness, brand love, social media marketing, e-brand trustworthiness, and
online repurchase intention, aims to comprehend the factor and impact of digital optimization on
the level of online repurchase intention for daily consumer products from favorite FMCG brands.
The study involved a total of 173 respondents from across Indonesia, focusing on Gen Z and
Millennials as generations keen on online shopping. Partial Least Square Structural Equation
Model (PLS-SEM) was employed to test statistical outcomes and the interplay of variables. The
study successfully delineated that the strongest influence stemmed from social media marketing,
affecting e-brand trustworthiness and online repurchase intention, followed by online shopping
experience as a supporting factor for online repurchase intention. It can be concluded that
transactional experiences and fulfilled expectations, combined with informative content and
relevant promotions on social media, enhance consumer trust and online purchasing intent towards
FMCG merchant brands.
Item Type: | Thesis (Masters) |
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Creators: | Creators NIM Email ORCID Nugroho, Michael Prayogo NIM01619220044 lilfreeze8@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Berlianto, Pink Margaretha NIDN0327037904 margaretha.berlianto@uph.edu |
Uncontrolled Keywords: | Online shopping experience ; brand awareness ; brand love ; social media marketing ; e-brand trustworthiness ; online repurchase intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Users 26893 not found. |
Date Deposited: | 17 Jan 2024 01:44 |
Last Modified: | 17 Jan 2024 01:44 |
URI: | http://repository.uph.edu/id/eprint/59988 |