Adhli, Yuma Luqman (2023) Pengaruh consumption value pada brand choice dimediasi oleh brand experience (studi kasus merek susu MORINAGA™). Masters thesis, Universitas Pelita Harapan.
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Abstract
This study aims to test and analyze TCV (Theory of Consumption Value), which involves healthy value,
economic value, sensory value, innovativeness value, and social value, on brand experience and its
impact on brand choice by considering moderation of social media engagement. Testing the research
model, which has been modified from previous research, is done quantitatively using survey data. The
data is collected from consumers who have purchased Morinaga™ milk. This research method is a
quantitative survey with cross-sectional data design. Respondents were selected through purposive
sampling, and questionnaires were distributed online. Of the eligible respondents, 216 samples were
analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results showed
that all five TCV (Theory of Consumption Value) variables have a significant influence on brand
experience. The strongest influence was identified on economic value, followed by sensory value and
social value. Brand experience has a positive impact on the selection of the next purchase brand,
moderated by the social media engagement factor. The research findings indicate that consumers' social
media interactions can strengthen the relationship between brand experience and brand selection.
Managerial implications of this research can be taken for product development considerations based on
the variables that have been examined by this study.
Keywords: Brand experience, brand choice, customer perceived value
Item Type: | Thesis (Masters) |
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Creators: | Creators NIM Email ORCID Adhli, Yuma Luqman NIM01619220038 yumaadhli@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Antonio, Ferdi NIDN0321026802 ferdi.antonio@lecturer.uph.edu |
Uncontrolled Keywords: | brand experience ; brand choice ; customer perceived value |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Users 26887 not found. |
Date Deposited: | 27 Jan 2024 08:28 |
Last Modified: | 27 Jan 2024 08:28 |
URI: | http://repository.uph.edu/id/eprint/60885 |