Harjono, Eko Ivan (2023) Anteseden dari cancer patient experiential satisfaction di Rumah Sakit Khusus Kanker Siloam Semanggi serta dampaknya terhadap intention to recommend the hospital. Masters thesis, Universitas Pelita Harapan.
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Abstract
Tujuan penelitian ini untuk menguji dan menganalisis pengaruh dari Instrument
CPEQ (The Cancer Patient Experience Questionnaire) yang terdiri dari Service
by Nurse Ward’s, Service by Specialist doctor, Service by Ward Doctor’s,
Information, Hospital Staff Coordination, dan Hospital Standard pada cancer
patient experiential satisfaction serta dampaknya terhadap intention to
recommend the hospital. Metode dalam penelitian ini kuantitatif dengan survei
dan dilakukan dengan pendekatan cross sectional. Data responden diambil secara
purposive sampling dengan kuesioner dari pasien kanker yang pernah dirawat di
Rumah Sakit Khusus Kanker. Terdapat 192 sampel yang memenuhi syarat dan
dianalisis menggunakan PLS-SEM. Hasil penelitian menunjukkan keenam
anteseden dari cancer patient experiential satisfaction terbukti mempunyai
pengaruh yang signifikan dan positif. Pengaruh paling kuat di tunjukkan oleh
service by spesialis doctor dan diikuti oleh hospital standard, service by nurse
ward’s dan information. Temuan pada penelitian ini membuktikan dampak positif
cancer experiential satisfaction terhadap intention to recommend the hospital. / The aim of this research is to test and analyze the influence of the CPEQ (The
Cancer Patient Experience Questionnaire) instrument which consists of Service by
Nurse Ward's, Service by Specialist doctor, Service by Ward Doctor's,
Information, Hospital Staff Coordination, and Hospital Standard on cancer patient
experiential satisfaction and its impact on intention to recommend the hospital.
The method in this research is quantitative with a survey and carried out using a
cross sectional approach. Respondent data was taken by purposive sampling with
a questionnaire from cancer patients who had been treated at a special cancer
hospital. There were 192 samples that met the requirements and were analyzed
using PLS-SEM. The results showed that the six antecedents of cancer patient
experiential satisfaction were proven to have a significant and positive influence.
The strongest influence was shown by service by specialist doctor and followed
by hospital standard, service by nurse ward’s and information. The findings in this
study prove the positive impact of cancer experiential satisfaction on intention to
recommend the hospital.
Item Type: | Thesis (Masters) |
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Creators: | Creators NIM Email ORCID Harjono, Eko Ivan NIM01615210019 ekoi_cl@yahoo.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Antonio, Ferdi NIDN0321026802 ferdi.antonio@gmail.com |
Uncontrolled Keywords: | pengalaman kepuasan pasien kanker ; Niat untuk merekomendasikan rumah sakit ; rumah sakit khusus kanker ; CPEQ |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Medicine > Master of Hospital Administration Current > Faculty/School - UPH Karawaci > Faculty of Medicine > Master of Hospital Administration |
Depositing User: | Users 21965 not found. |
Date Deposited: | 02 Feb 2024 08:34 |
Last Modified: | 02 Feb 2024 08:34 |
URI: | http://repository.uph.edu/id/eprint/61386 |