Wu, Angellia Rosalynn (2023) The effect of personal selling, product knowledge, product completeness, and brand image on purchase decision in PT Asian Bearindo Gemilang. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Bearings are crucial for equipment performance in automotive and
machinery. Despite the increasing use of such equipment, PT Asian Bearindo
Gemilang, a leading bearing distributor in Medan, faces a post-pandemic sales
slowdown, indicating a decline in purchase decisions. To maintain competitiveness,
it's essential to assess factors affecting these decisions.
This research aims to assess how Personal Selling (PS), Product Knowledge
(PK), Product Completeness (PC), and Brand Image (BI) affect Purchase Decision
(PD) in PT Asian Bearindo Gemilang. This research adopts descriptive and causal
research approach and employs quantitative methods. Data was gathered through
questionnaires distributed to 100 respondents, both male and female, aged between
18 to 60 years old, have purchased from PT Asian Bearindo Gemilang and have
interacted with their salesperson before. The gathered data will be processed using
Structural Equation Model (SEM) using AMOS software.
The research results indicates that Personal Selling has significant effect on
Purchase Decision with the regression coefficient of 0.372, Product Knowledge has
significant effect on Purchase Decision with the regression coefficient of 0.251,
Product Completeness has significant effect on Purchase Decision with the
regression coefficient of 0.224, Brand Image has significant effect on Purchase
Decision with the regression coefficient of 0.233. Based on the result, the highest
effect on Purchase Decision is Personal Selling. Therefore, it is recommended that
PT Asian Bearindo Gemilang focuses on strengthening this specific variable to
achieve greater number of customers who purchase. / Bearing berperan penting dalam menjaga kinerja dan mencegah kerusakan
peralatan di bidang otomotif dan mesin. Meskipun penggunaan otomotif dan mesin
terus meningkat, PT Asian Bearindo Gemilang, distributor bearing terkemuka di
Medan, menghadapi perlambatan pertumbuhan penjualan pasca-pandemi, yang
menunjukkan penurunan keputusan pembelian. Untuk menjaga daya saing, faktor-
faktor yang mempengaruhi keputusan pembelian harus dievaluasi.
Penelitian ini bertujuan untuk mengkaji bagaimana Penjualan Personal,
Pengetahuan Produk, Kelengkapan Produk dan Citra Merek mempengaruhi
Keputusan Pembelian pada PT Asian Bearindo Gemilang. Penelitian ini
menggunakan pendekatan penelitian deskriptif dan kausal serta menggunakan
metode kuantitatif. Data dikumpulkan melalui kuesioner yang disebarkan kepada
100 responden, baik pria maupun wanita, berusia antara 18-60 tahun, pernah
membeli di PT Asian Bearindo Gemilang dan pernah berinteraksi dengan tenaga
penjualnya sebelumnya. Data yang terkumpul akan diolah menggunakan Structural
Equation Model (SEM) dengan menggunakan software AMOS.
Hasil penelitian menunjukkan bahwa Penjualan Personal berpengaruh
signifikan terhadap Keputusan Pembelian dengan koefisien regresi sebesar 0,372,
Pengetahuan Produk berpengaruh signifikan terhadap Keputusan Pembelian
dengan koefisien regresi sebesar 0,251, Kelengkapan Produk berpengaruh
signifikan terhadap Keputusan Pembelian dengan koefisien regresi sebesar 0,224,
Citra Merek berpengaruh signifikan terhadap Keputusan Pembelian dengan
koefisien regresi sebesar 0,233. Berdasarkan hasil tersebut, maka yang mempunyai
pengaruh paling tinggi terhadap Keputusan Pembelian adalah Penjualan Personal.
Oleh karena itu, disarankan agar PT Asian Bearindo Gemilang fokus meningkatkan
variabel tersebut untuk mencapai lebih banyak pelanggan yang membeli.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Wu, Angellia Rosalynn NIM03011200073 angelliarosalynn@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Suryaputra, Ronald NIDN0720097804 UNSPECIFIED |
Uncontrolled Keywords: | personal selling ; product knowledge ; product completeness ; brand image ; purchase decision ; penjualan personal ; pengetahuan produk ; kelengkapan produk ; citra merek ; keputusan pembelian |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Angellia wu |
Date Deposited: | 09 Feb 2024 04:33 |
Last Modified: | 09 Feb 2024 04:33 |
URI: | http://repository.uph.edu/id/eprint/61525 |