Endra, Cecilia (2023) The influence of electronic word of mouth, product quality, and brand image toward purchase decision at Kewin Kitchen Restaurant Medan. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Kewin Kitchen Restaurant is less well-known than other similar restaurants.
Also, based on the customer online review, the writer has found out that product
quality was frequently mentioned as a concern as it affects their further purchase
decision, hence would be further investigated in this study. The purpose of this
research is to identify if electronic word of mouth, product quality, and brand image
will influence purchase decisions at Kewin Kitchen Restaurant Medan. In this
research, the writer used a quantitative research method. The population is the only
customer who has ever visited Kewin Kitchen Restaurant Medan at least once. The
samples are 100 collected by using non-probability sampling that is convenient
sampling through questionnaire distribution. Data analysis techniques that are used
include validity, reliability, and classical assumption tests. Multiple linear
regressions showed that brand image has the strongest influence on purchase
decisions. The coefficient of determination is 85.3% and the remaining 14.7% is
influenced by other variables that are not examined. The results showed that
electronic word-of-mouth and brand images have a partial influence on purchase
decisions, while product quality doesn’t have a partial influence on purchase
decisions at Kewin Kitchen Restaurant Medan. Electronic word of mouth, product
quality, and brand image simultaneously influence purchase decisions.
Recommendations for Kewin Kitchen Restaurant are to acknowledge customer
reviews with empathy and willingness to make improvements, provide good quality
and ensure consistent quality from time to time, maintain its Unique Selling
Proposition (USP), and continue experimenting and developing its product. / Restoran Kewin Kitchen kurang diketahui dibandingkan restoran sejenis
lainnya. Selain itu, berdasarkan ulasan online pelanggan, penulis menemukan
bahwa kualitas produk sering disebutkan sebagai kekhawatiran karena
mempengaruhi keputusan pembelian, oleh karena itu akan diselidiki lebih lanjut
dalam penelitian ini. Tujuan penelitian ini adalah untuk mengetahui apakah
electronic word of mouth, kualitas produk, dan citra merek berpengaruh terhadap
keputusan pembelian di Restoran Kewin Kitchen Medan. Dalam penelitian ini,
penulis menggunakan metode penelitian kuantitatif. Populasinya adalah pelanggan
yang pernah mengunjungi Restoran Kewin Kitchen Medan minimal satu kali.
Sampel berjumlah 100 orang yang dikumpulkan dengan menggunakan non-probability sampling yaitu convenience sampling melalui penyebaran kuesioner.
Teknik analisis data yang digunakan antara lain uji validitas, reliabilitas, dan
asumsi klasik. Regresi linier berganda menunjukkan bahwa citra merek memiliki
pengaruh paling kuat terhadap keputusan pembelian. Koefisien determinasi
sebesar 85,3% dan sisanya sebesar 14,7% dipengaruhi oleh variabel lain yang
tidak diteliti. Hasil penelitian menunjukkan bahwa electronic word of mouth dan
citra merek mempunyai pengaruh secara parsial terhadap keputusan pembelian,
sedangkan kualitas produk tidak mempunyai pengaruh secara parsial terhadap
keputusan pembelian pada Restoran Kewin Kitchen Medan. Electronic word of
mouth, kualitas produk, dan citra merek berpengaruh secara simultan terhadap
keputusan pembelian. Rekomendasi bagi Kewin Kitchen Restaurant adalah
menghargai ulasan pelanggan dengan empati dan adanya kemauan untuk
melakukan perbaikan, memberikan kualitas yang baik dan memastikan kualitas
yang konsisten dari waktu ke waktu, mempertahankan Unique Selling Proposition
(USP), dan terus bereksperimen dan mengembangkan produknya.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Endra, Cecilia NIM03013200053 cecilia7edr@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Shu, Efin NIDN0125108002 UNSPECIFIED |
Uncontrolled Keywords: | Electronic Word of Mouth ; Product Quality ; Brand Image ; Purchase Decision |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Cecilia Endra |
Date Deposited: | 10 Feb 2024 03:09 |
Last Modified: | 10 Feb 2024 03:09 |
URI: | http://repository.uph.edu/id/eprint/61719 |