Tantono, Felicia Angelina (2023) The influence of store atmosphere, facility, and service quality toward customer purchasing decision at Blue Diamond Cafe, Pematangsiantar. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
The development of the food and beverage industry in Indonesia is very
rapid and currently, people can easily find many cafes in various places. Blue
Diamond Cafe Pematangsiantar experienced a decline in the level of customer
visits. Based on online reviews, several bad reviews and comments were found
about the cafe which had a bad store atmosphere, inadequate facilities, and poor
quality of service provided. This research aims to find out whether store
atmosphere, facilities, and service quality can have a significant influence on
customer purchasing decisions at Blue Diamond Cafe Pematangsiantar.
In this research, the author used quantitative research methods. The sample
in this study was 140, obtained by distributing questionnaires to people who had
purchased products and visited the Blue Diamond Cafe. The data distributed to 30
respondents was tested using validity and reliability tests. Sample collection used
non-probability sampling with the convenience sampling method.
The results of this study used SPSS 25 to carry out normality tests,
heteroscedasticity tests, multicollinearity tests, multiple linear regression tests,
coefficient of determination tests, and hypothesis tests. The results of the
coefficient of determination show a result of 50.6% that the store
atmosphere (X1), facilities (X2), and service quality (X3) influence customer
purchasing decisions. Based on the results of the analysis, Blue Diamond Café
Pematangsiantar can provide air conditioning, availability of parking space, and
also improve the quality of service to guests. / Perkembangan industri makanan dan minuman di Indonesia sangat pesat
dan saat ini orang-orang dapat dengan mudah menemukan banyak cafe
diberbagai tempat. Blue Diamond Cafe Pematangsiantar mengalami penurunan
dalam tingkat kunjungan pelanggan. Berdasarkan ulasan online, ditemukannya
beberapa ulasan dan komentar buruk tentang cafe yang memiliki atmosfer toko
yang buruk, fasilitas yang kurang memadai dan kualitas pelayanan yang
diberikan buruk. Penelitian ini bertujuan untuk mengetahui apakah store
atmosphere, facility dan service quality dapat berpengaruh signifikan terhadap
keputusan pembelian pelanggan di Blue Diamond Cafe Pematangsiantar.
Dalam penelitian ini, penulis menggunakan metode penelitian kuantitatif.
Sampel dalam penelitian ini sebanyak 140, diperoleh dengan menyebarkan
kuesioner kepada orang yang pernah melakukan pembelian produk dan
berkunjung ke Blue Diamond Cafe. Data yang dibagikan kepada 30 responden
diuji dengan uji validitas dan reliabilitas. Pengumpulan sample menggunakan
non-probability sampling dengan metode convenience sampling.
Hasil pada penelitian ini menggunakan SPSS 25 untuk melakukan uji
normalitas, uji heteroskedastisitas, uji multikolinearitas, uji regresi linier
berganda, uji koefisien determinasi, serta uji hipotesis. Hasil koefisien
determinasi menunjukkan hasil sebesar 50.6% bahwa atmosfer toko (
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Tantono, Felicia Angelina NIM03013200042 feliciatnn@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Putra, Ali Syah NIDN0108128102 UNSPECIFIED |
Uncontrolled Keywords: | Store Atmosphere ; Facility ; Service Quality ; Customer Purchasing Decision |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Felicia angelina |
Date Deposited: | 12 Feb 2024 12:27 |
Last Modified: | 12 Feb 2024 12:27 |
URI: | http://repository.uph.edu/id/eprint/61766 |