Viona, Bella (2023) The influence of food quality, cafe atmosphere, and service quality toward purchase intention at Dousya Land Cafe in Tanjung Balai City, North Sumatera. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
The food and beverage industry is one of the rapidly growing and most
prevalent businesses in Indonesia, especially the cafes. Dousya Land Cafe is one of
the cafe that is famous in Tanjung Balai. The purpose of this research is to examine
the influence of food quality, cafe atmosphere, and service quality on purchase
intention at Dousya Land Cafe in Tanjung Balai city. This research use quantitative
research. The research population consists of all the Dousya Land Cafe customer.
A sample of 97 respondents was gathered through non-probability which is
convenience sampling and analyzed using the SPSS software. The questionnaires
distributed in the study have been tested for validity and reliability. The collected
data have successfully passed various tests: normality, linearity, multicollinearity,
heteroskedasticity, multiple linear regression, coefficient of determination, and
hypothesis testing.
Hypothesis testing concludes that food quality, cafe atmosphere, and service
quality simultaneously influence toward purchase intention at Dousya Land Cafe in
Tanjung Balai. The research results concludes that food quality and service quality
have a significant influence on purchase intention, while the cafe atmosphere does
not have a significant influence. Dousya Land Cafe faces issues in standardization
within the Food and Beverages industry, evident in subpar food quality uncooked
textures, the cafe atmosphere not maintained cleanliness and aroma, and slow
service. The recommendation is for Dousya Land Cafe to conduct thorough
research to identify and address these issues for substantial improvements. / Industri makanan dan minuman merupakan salah satu bisnis yang
berkembang pesat dan paling umum di Indonesia, khususnya di kafe. Dousya Land
Cafe adalah salah satu kafe yang terkenal di Tanjung Balai. Penelitian ini
bertujuan untuk menguji pengaruh kualitas makanan, suasana kafe, dan kualitas
pelayanan terhadap niat pembelian di Dousya Land Cafe di Kota Tanjung Balai.
Penelitian ini menggunakan metode penelitian kuantitatif. Populasi penelitian
terdiri dari seluruh pelanggan Dousya Land Cafe. Sampel sebanyak 97 responden
dikumpulkan melalui non-probabilitas, yaitu convenience sampling, dan dianalisis
menggunakan perangkat lunak SPSS. Kuesioner yang didistribusikan dalam
penelitian telah diuji validitas dan reliabilitasnya. Data yang terkumpul telah
berhasil melewati berbagai uji: normalitas, linearitas, multikolinieritas,
heteroskedastisitas, regresi linear berganda, koefisien determinasi, dan pengujian
hipotesis.
Pengujian hipotesis menyimpulkan bahwa kualitas makanan, suasana kafe,
dan kualitas pelayanan secara simultan berpengaruh terhadap niat pembelian di
Dousya Land Cafe di Kota Tanjung Balai. Hasil penelitian menyimpulkan bahwa
kualitas makanan dan kualitas pelayanan memiliki pengaruh signifikan terhadap
niat pembelian, sementara suasana kafe tidak memiliki pengaruh yang signifikan.
Dousya Land Cafe menghadapi masalah dalam standarisasi di industri makanan
dan minuman, terlihat dari kualitas makanan yang kurang memuaskan, suasana
cafe tidak dijaga kebersihan dan aromanya dan pelayanan yang lambat.
Rekomendasi yang diberikan adalah agar Dousya Land Café melakukan penelitian
menyeluruh untuk mengidentifikasi dan mengatasi masalah ini guna perbaikan
yang signifikan.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Viona, Bella NIM03013200064 bella.v3007@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Santris, Billy NIDN0129109003 billy.santris@lecturer.uph.edu |
Uncontrolled Keywords: | food quality ; cafe atmosphere ; service quality ; purchase intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Bella Viona |
Date Deposited: | 13 Feb 2024 03:08 |
Last Modified: | 13 Feb 2024 03:08 |
URI: | http://repository.uph.edu/id/eprint/61789 |