Analisis pengaruh atmosphere, experience marketing dan food quality terhadap kepuasan konsumen dan minat pembelian ulang pada konsumen rasa bunda

Ottoman, Derian (2023) Analisis pengaruh atmosphere, experience marketing dan food quality terhadap kepuasan konsumen dan minat pembelian ulang pada konsumen rasa bunda. Masters thesis, Universitas Pelita Harapan.

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Abstract

Penelitian ini dilakukan di Rasa Bunda. Tujuan penelitian ini adalah Untuk mengetahui dan menganalisis Atmosphere, Experience Marketing dan Food Quality berpengaruh signifikan terhadap Kepuasan Konsumen dan Minat Pembelian Ulang pada Rasa Bunda.Teori yang digunakan dalam penelitian ini adalah Atmosphere, Experience Marketing dan Food Quality, Kepuasan Konsumen dan Minat Pembelian Ulang yalty.Metode penelitian yang digunakan pada penelitian ini adalah metode kuantitatif. Populasi dari penelitian ini adalah Konsumen Rasa Bunda. Jumlah sampel sebanyak 190 responden dengan teknik pengambilan sampel adalah snowball sampling sebagai teknik pengumpulan sampel. Teknik analisa data mengunakan analisi regresi linear berganda. Hasil penelitian menunjukkan bahwa atmosphere berpengaruh terhadap kepuasan konsumen pada Rasa Bunda, experience marketing berpengaruh signifikan dan positif terhadap kepuasan konsumen pada Rasa Bunda, food quality berpengaruh signifikan terhadap kepuasan konsumen pada Rasa Bunda, kepuasan konsumen tidak memiliki pengaruh terhadap minat beli ulang pada Rasa Bunda. atmosphere tidak memiliki pengaruh terhadap minat beli ulang pada Rasa Bunda, experience marketing tidak memiliki pengaruh signifikan terhadap minat beli ulang pada Rasa Bunda dan food quality memiliki pengaruh signifikan terhadap minat beli ulang pada Rasa Bunda. / This research was conducted in Rasa Bunda. The purpose of this study was to determine and analyze the Atmosphere, Experience Marketing and Food Quality have a significant effect on Customer Satisfaction and purchase interest in the taste of the mother.The theory used in this study is the atmosphere, experience marketing and food quality, customer satisfaction and interest in re-purchase.The research method used in this study is a quantitative method. The population of this study is a customer of Rasa Bunda. The number of samples as many as 190 respondents with the sampling technique is snowball sampling as a sample collection technique. Data analysis techniques using multiple linear regression analysis. The results showed that the atmosphere has an effect on customer satisfaction, experience marketing has a significant and positive effect on customer satisfaction, food quality has a significant effect on customer satisfaction, customer satisfactiondoes not have an effect on repurchase interest. atmosphere has no influence on re-purchase interest, experience marketing has no significant influence on re-purchase interest and food quality has a significant influence on re-purchase interest.
Item Type: Thesis (Masters)
Creators:
Creators
NIM
Email
ORCID
Ottoman, Derian
02619220026
ottomanderian22@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Soedibyo, Yolanda
0725068801
yolanda.soedibyo@lecturer.uph.edu
Thesis advisor
Dananjaya, Yanuar
0715017901
yanuar.dananjaya@uph.edu
Uncontrolled Keywords: Kata Kunci: atmosphere; experience marketing dan food quality kepuasan konsumen; minat pembelian ulang; keywords: atmosphere; experience Marketing and food quality; customer satisfaction; purchase interest;
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Surabaya > Business School > Master of Management
Current > Faculty/School - UPH Surabaya > Business School > Master of Management
Depositing User: Users 27695 not found.
Date Deposited: 07 Mar 2024 01:19
Last Modified: 07 Mar 2024 01:19
URI: http://repository.uph.edu/id/eprint/61793

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