Prasetya, Diana (2023) Analysis of image, technical dimension, functional dimenson, price, present repurchase, perceived value, and customer satisfaction for guests at MaxOneHotels.com @Dharmahusada Surabaya. Masters thesis, Universtitas Pelita Harapan.
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Abstract
Surabaya as the second metropolitan city after Jakarta has busy activities, especially in the field
of trade and industrial centers. Therefore, the city of Surabaya can be a strategic location for the growth
of the hotel industry to meet the needs of the community. In 2020, data taken from the East Java
Association of Indonesian Hotels and Restaurants (PHRI) stated that the growth of star hotels in
Surabaya was 120. With the development of the number of hotels in Surabaya which continues to
decline, there will be quite tight business competition in the hospitality service industry. With this
variety, the researchers finally chose MaxOneHotels.com @Dharmahusada Surabaya with a research
focus on repurchase intention which is influenced by image, technical dimension, functional dimension,
price through perceived value and customer satisfaction.
This study uses quantitative methods to determine causality and data processing using
Structural Moment Analysis (AMOS) 24.0, an advanced mathematical analysis program. Data
collection was carried out by distributing questionnaires through snowball sampling to 130 customer
respondents of MaxOneHotels.com @Dharmahusada Surabaya. In conclusion, this study aims to
provide valuable insights into the factors that influence Image Influence Analysis, Technical
Dimensions, Functional Dimensions, Price, on Repurchase Intention through Perceived Value and
Customer Satisfaction on MaxOneHotels.com Guest @Dharmahusada Surabaya. Research findings can
help marketers improve strategies to increase repurchase intention. In conclusion, image has a
significant influence with regression coefficient 0,449, then technical dimension with 0.168, functional
dimension 0.004, price 0.357, percieved value 1.343, and customer satisfaction with 0.819. Repurchase
intention has significantly influence by customer satisfaction and perceived value. But the biggest value
is price. This hotel not only offer staycation to guest, but food & beverage are so good for them. / The study aims to analysis factor image, technical dimension, functional dimension, price present to repurchase intention, perceived value and customer satisfaction for Guest at MaxOneHotels.com @Dharmahusada Surabaya. Surabaya as the second metropolitan city after Jakarta has busy activities, especially in the field of trade and industrial centers. Therefore, the city of Surabaya can be a strategic location for the growth of the hotel industry to meet the needs of the community. In 2020, data taken from the East Java Association of Indonesian Hotels and Restaurants (PHRI) stated that the growth of star hotels in Surabaya was 120. With the development of the number of hotels in Surabaya which continues to decline, there will be quite tight business competition in the hospitality service industry. With this variety, the researchers finally chose MaxOneHotels.com @Dharmahusada Surabaya with a research focus on repurchase intention which is influenced by image, technical dimension, functional dimension, price through perceived value and customer satisfaction.
This study uses quantitative methods to determine causality and data processing using Structural Moment Analysis (AMOS) 24.0, an advanced mathematical analysis program. Data collection was carried out by distributing questionnaires through snowball sampling to 140 customer respondents of MaxOneHotels.com @Dharmahusada Surabaya. In conclusion, image has a significant influence with regression coefficient 0,449, then technical dimension with 0.168, functional dimension 0.004, price 0.357, percieved value 1.343, and customer satisfaction with 0.819. Repurchase intention has significantly influence by customer satisfaction and perceived value. But the biggest value is price. This hotel not only offer staycation to guest, but food & beverage are so good for them.
Item Type: | Thesis (Masters) |
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Creators: | Creators NIM Email ORCID Prasetya, Diana 02619220002 dianaprasetya.12@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Ronald, Ronald 0720097804 ronald.suryaputra@uph.edu Thesis advisor Amelia, Amelia 0715128701 amelia.fe@uph.edu |
Uncontrolled Keywords: | image; technical dimension; functional dimension; price; perceived value; customer Satisfaction; repurchase intention; hotel |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Master of Management Current > Faculty/School - UPH Surabaya > Business School > Master of Management |
Depositing User: | Users 27671 not found. |
Date Deposited: | 15 Feb 2024 06:34 |
Last Modified: | 15 Feb 2024 06:34 |
URI: | http://repository.uph.edu/id/eprint/61870 |