Wijaya, Angelyn (2024) The effect of social media marketing, brand awareness and food quality towards purchase intention at Fritto Chicken Williem Iskandar. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Fritto Chicken Medan is one of the fast-food restaurants. there has been a
decrease in consumer purchase intention at this time at Fritto Chicken. The purpose
of this research is to determine the effect of social media marketing, brand
awareness and food quality and purchase intention.
Social media marketing, brand awareness and food quality is some way to
increase sales of a product. With increasing consumer social media marketing,
brand awareness and food quality, it will increase purchase intention.
Research method in this study with quantitative and descriptive methods
using causal studies was used to analyse sample of 97 customers from Fritto
Chicken. Respondents are customers of Fritto Chicken Williem Iskandar who are
taken using sampling criteria using non probability with convenience sampling.
The questionnaire distribution carried out has passed the validity and
reliability tests. The data tested has also passed the normality, multicollinearity,
heteroscedasticity, and multiple linear regression tests.
The results of the study show that social media marketing, brand awareness
and food quality simultaneously have a positive and significant effect on purchase
intention with a coefficient of determination of 38.9%. Social media marketing,
brand awareness and food quality partially have a positive and significant effect on
purchase intention.
It can be recommended to Fritto Chicken can expand its presence on various
social media platforms, ensure that their branding is consistent across all
communication channels and ensure that the raw materials they use for their food
are of the highest quality and incentivise customers to share their experience. / Fritto Chicken Medan merupakan salah satu restoran cepat saji. telah
terjadi penurunan minat beli konsumen pada saat ini di Fritto Chicken. Tujuan dari
penelitian ini adalah untuk mengetahui pengaruh pemasaran media sosial,
kesadaran merek dan kualitas makanan dan minat beli.
Pemasaran media sosial, kesadaran merek dan kualitas makanan
merupakan beberapa cara untuk meningkatkan penjualan suatu produk. Dengan
meningkatnya pemasaran media sosial konsumen, kesadaran merek dan kualitas
makanan, maka akan meningkatkan minat beli.
Metode penelitian dalam penelitian ini dengan metode kuantitatif dan
deskriptif dengan menggunakan studi kausal digunakan untuk menganalisis sampel
sebanyak 97 pelanggan. Responden merupakan pelanggan Ftitto Chicken Williem
Iskandar yang diambil dengan menggunakan kriteria pengambilan sampel
menggunakan non probability dengan convenience sampling.
Penyebaran kuesioner yang dilakukan telah melewati uji validitas dan
reliabilitas. Data yang diuji juga telah lolos uji normalitas, multikolinearitas,
heteroskedastisitas, dan regresi linier berganda.
Hasil penelitian menunjukkan bahwa pemasaran media sosial, kesadaran
merek dan kualitas makanan secara simultan berpengaruh positif dan signifikan
terhadap minat beli dengan nilai koefisien determinasi sebesar 38,9%. Pemasaran
media sosial, kesadaran merek dan kualitas makanan secara parsial berpengaruh
positif dan signifikan terhadap minat beli.
Dapat direkomendasikan kepada Fritto Chicken dapat memperluas
kehadirannya di berbagai platform media sosial, memastikan bahwa branding
mereka konsisten di semua saluran komunikasi dan memastikan bahwa bahan baku
yang mereka gunakan untuk makanan mereka memiliki kualitas terbaik dan
memberikan insentif kepada pelanggan untuk berbagi pengalaman mereka.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Wijaya, Angelyn NIM03011200043 wijayaangelyn@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Sembiring, Genesis Depari NIDN0325019201 genesis.sembiring@lecturer.uph.edu |
Uncontrolled Keywords: | Social Media Marketing ; Brand Awareness ; Food Quality And Purchase Intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Angelyn Wijaya |
Date Deposited: | 16 Feb 2024 04:52 |
Last Modified: | 16 Feb 2024 04:52 |
URI: | http://repository.uph.edu/id/eprint/62157 |