Vanessa, Vanessa (2023) The effect of hedonic value and brand image on purchasing decision (case study at Zara-Sun Plaza, Medan). Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Zara is one of the leading fashion brands in the world. Zara experienced
decrease in revenue from 2019 to 2022 which shows a decrease in purchasing
decisions from consumers. Dominant consumers stated that they actively shop
hedonistically, and Zara has a good brand image in the eyes of customers. The
purpose of this study is to determine the effect of hedonic value, brand image and
purchase decision.
Purchasing decisions of consumers are influenced by both hedonic value
and brand image. An increase in both hedonic value and brand image has a positive
impact on purchasing decisions.
Research method in this study with quantitative and descriptive methods
using causal studies was used to analyze sample of 97 customers. Respondents are
Zara Sun Plaza Medan who are taken using sampling criteria using non probability
with convenience sampling.
The questionnaire distribution carried out has passed the validity and
reliability tests. The data tested has also passed the normality, multicollinearity,
heteroscedasticity, and multiple linear regression tests. The results of the study
show that hedonic value and brand image simultaneously have a positive and
significant effect on purchase decision with a coefficient of determination of 52.2%.
Hedonic value and brand image partially has a positive and significant effect on
purchase decision.
It can be recommended to Zara Sun Plaza to increase the number of
affordable products with good quality, greeting every customer who enters and
using feedback systems about service quality. / Zara merupakan salah satu merek fashion ternama di dunia. Zara
mengalami penurunan pendapatan yang dialami dari tahun 2019 hingga 2022 yang
menunjukkan adanya penurunan keputusan pembelian dari konsumen. Konsumen
dominan menyatakan bahwa mereka aktif berbelanja secara hedonis, dan Zara
memiliki citra merek yang baik di mata pelanggan. Tujuan dari penelitian ini
adalah untuk mengetahui pengaruh nilai hedonis, citra merek dan keputusan
pembelian.
Keputusan pembelian konsumen dipengaruhi oleh nilai hedonis dan citra
merek. Peningkatan nilai hedonis dan citra merek berdampak positif terhadap
keputusan pembelian.
Metode penelitian dalam penelitian ini dengan metode kuantitatif dan
deskriptif dengan menggunakan studi kausal digunakan untuk menganalisis sampel
sebanyak 97 pelanggan. Responden adalah pelanggan Zara Sun Plaza Medan yang
diambil dengan menggunakan kriteria pengambilan sampel menggunakan non
probability dengan convenience sampling.
Penyebaran kuesioner yang dilakukan telah melewati uji validitas dan
reliabilitas. Data yang diuji juga telah lolos uji normalitas, multikolinearitas,
heteroskedastisitas, dan regresi linier berganda. Hasil penelitian menunjukkan
bahwa nilai hedonis dan citra merek secara simultan berpengaruh positif dan
signifikan terhadap keputusan pembelian dengan nilai koefisien determinasi
sebesar 52,2%. Nilai hedonis dan citra merek secara parsial berpengaruh positif
dan signifikan terhadap keputusan pembelian.
Dapat direkomendasikan kepada Zara Sun Plaza untuk meningkatkan
jumlah produk yang terjangkau dengan kualitas yang baik, menyapa setiap
pelanggan yang masuk dan menggunakan sistem umpan balik tentang kualitas
pelayanan.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Vanessa, Vanessa NIM03011200049 vanessaa.huangg@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Eddy, Eddy NIDN0110018704 UNSPECIFIED |
Uncontrolled Keywords: | hedonic value ; brand image ; purchase decision |
Subjects: | T Technology > T Technology (General) > T201 Patents. Trademarks |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Vanessa Vanessa |
Date Deposited: | 17 Feb 2024 14:27 |
Last Modified: | 17 Feb 2024 14:27 |
URI: | http://repository.uph.edu/id/eprint/62274 |