Angelo, Jevon Savero (2023) Influence of brand awareness and word of mouth on purchase decisions at Grand Fix Resto and Lounge, Medan. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Grand Fix Resto & Lounge, Medan experienced a decline in purchase
decisions that can be seen from the revenue this was suspected due to brand
awareness and word of mouth. The aim of this research is to investigate whether
brand awareness and word of mouth have influence towards purchase decisions at
Grand Fix Resto and Lounge, Medan
Brand awareness play an important role in increasing purchase decisions
With an increase in purchase decisions can encourage increased sales.
In this research, the writer used quantitative, descriptive, causal research
design and IBM SPSS statistics version 26. The sampling technique used was
convenient sampling. The sample size was 100 customers at Grand Fix Resto &
Lounge.
This research passed the validity test, reliability test, normality test,
multicollinearity test, heteroscedasticity test, multiple linear regression test and
the equation is Y= 9.454 + 0.424 X1 + 0.632 X2 + e. The results of hypothesis test
showed that brand awareness and word of mouth have influence on purchase
decisions at Grand Fix Resto & Lounge at either partial or simultaneous and the
value of determination is 73.4%
Recommendations for Grand Fix Resto and Lounge, Medan uses raw
materials such as vegetables, fish, meat and fresh spices then new so as to
produce a distinctive and consistent food taste that has a delicious taste and needs
to add employees so that the service in the kitchen can be better and regular. / Grand Fix Resto & Lounge, Medan mengalami penurunan keputusan
pembelian yang dapat dilihat dari pendapatan ini diduga karena brand
awareness dan word of mouth. Tujuan dari penelitian ini adalah untuk
mengetahui apakah kesadaran merek dan dari mulut ke mulut berpengaruh
terhadap keputusan pembelian di Grand Fix Resto dan Lounge, Medan
Brand awareness berperan penting dalam meningkatkan keputusan
pembelian Dengan adanya peningkatan keputusan pembelian dapat mendorong
peningkatan penjualan.
Dalam penelitian ini, penulis menggunakan desain penelitian kuantitatif,
deskriptif, kausal dan IBM SPSS statistics versi 26. Teknik sampling yang
digunakan adalah convenient sampling. Ukuran sampel adalah 100 pelanggan di
Grand Fix Resto & Lounge.
Penelitian ini lolos uji validitas, uji reliabilitas, uji normalitas, uji
multikolinearitas, uji heteroskedastisitas, uji regresi linier berganda dan
persamaannya adalah Y= 9,454 + 0,424 X1 + 0,632 X2 + e. Hasil uji hipotesis
menunjukkan bahwa kesadaran merek dan dari mulut ke mulut berpengaruh
terhadap keputusan pembelian di Grand Fix Resto & Lounge baik secara parsial
maupun simultan dan nilai determinasinya adalah 73,4%
Rekomendasi Grand Fix Resto dan Lounge, Medan menggunakan bahan
baku seperti sayur mayur, ikan, daging dan rempah-rempah segar kemudian baru
sehingga menghasilkan cita rasa makanan yang khas dan konsisten yang memiliki
cita rasa yang nikmat dan perlu menambah karyawan agar pelayanan di dapur
bisa lebih baik dan teratur.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Angelo, Jevon Savero NIM03011200048 Jevonsa14@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Lumbantobing, Paul NIDN0312096209 paul.lumbantobing@lecturer.uph.edu |
Uncontrolled Keywords: | brand awareness ; Word of mouth ; purchase Decisions |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Jevon Savero Angelo |
Date Deposited: | 19 Feb 2024 04:08 |
Last Modified: | 19 Feb 2024 04:08 |
URI: | http://repository.uph.edu/id/eprint/62316 |