The influence of social media marketing, trust, and product quality on customer purchase decision for honda esaf at PT Indako Trading Coy- Pemuda Branch, Medan

Vanessa, Vanessa (2024) The influence of social media marketing, trust, and product quality on customer purchase decision for honda esaf at PT Indako Trading Coy- Pemuda Branch, Medan. Bachelor thesis, Universitas Pelita Harapan.

[thumbnail of Title] Text (Title)
COVER.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (14kB)
[thumbnail of Abstract] Text (Abstract)
ABSTRACT.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (188kB)
[thumbnail of ToC] Text (ToC)
TABLE OF CONTENT.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (789kB)
[thumbnail of Chapter1] Text (Chapter1)
CHAPTER 1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (1MB)
[thumbnail of Chapter2] Text (Chapter2)
CHAPTER 2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (1MB)
[thumbnail of Chapter3] Text (Chapter3)
CHAPTER 3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (1MB)
[thumbnail of Chapter4] Text (Chapter4)
CHAPTER 4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (3MB)
[thumbnail of Chapter5] Text (Chapter5)
CHAPTER 5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (476kB)
[thumbnail of Bibliography] Text (Bibliography)
REFERENCES.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (628kB)
[thumbnail of Appendices] Text (Appendices)
APPENDICES 2.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (1MB)

Abstract

PT. Indako Trading Coy - Pemuda Branch, Medan experienced a decline in purchase decision for Honda eSAF that can be seen from the sales data this was suspected due to social media marketing, trust, and product quality. The aim of this research is to analyze whether social media marketing, trust, and product quality have partial and simultaneous influence on customer purchase decision for Honda eSAF. Social media marketing, trust, and product quality have an important role in shaping purchase decision. social media marketing, trust, and product quality are highly connected with customers purchase decision and sales. In this research, the writer used quantitative research design and IBM SPSS statistics version 26. The writer used descriptive and causal approach. The sampling technique used was simple random sampling. The sample size was 130 respondents for Honda eSAF. This research also passed the validity, reliability, normality, multicollinearity, heteroscedasticity, multiple linear regression test and the equation is Y = 8.304 + 0.101 X1+ 0.218 X2+ 0.213 X3. The results of hypothesis test showed that social media marketing, trust, and product quality have an influence on customer purchase decision at either partial or simultaneous. Furthermore, social media marketing, trust, and product quality have 43,1% influence on customer purchase decision. Recommendations for company include can use a language style using several symbols and utilizing hashtag, providing a 5-10 year warranty and eSAF frame is made of materials such as aluminum which is prone to corrosion. / PT. Indako Trading Coy - Cabang Pemuda, Medan mengalami penurunan keputusan pembelian terhadap Honda eSAF yang dapat dilihat dari data penjualan, hal ini diduga karena pemasaran media sosial, kepercayaan, dan kualitas produk. Tujuan dari penelitian ini adalah untuk menganalisis apakah pemasaran media sosial, kepercayaan, dan kualitas produk berpengaruh secara parsial dan simultan terhadap keputusan pembelian konsumen Honda eSAF. Pemasaran media sosial, kepercayaan, dan kualitas produk memiliki peran penting dalam membentuk keputusan pembelian. pemasaran media sosial, kepercayaan, dan kualitas produk sangat berhubungan dengan keputusan pembelian dan penjualan pelanggan. Dalam penelitian ini, penulis menggunakan desain penelitian kuantitatif dan IBM SPSS statistik versi 26. Penulis menggunakan pendekatan deskriptif dan kausal. Teknik pengambilan sampel yang digunakan adalah simple random sampling. Jumlah sampel sebanyak 130 responden untuk Honda eSAF. Penelitian ini juga telah lolos uji validitas, reliabilitas, normalitas, multikolinieritas, heteroskedastisitas, uji regresi linier berganda dan diperoleh persamaan Y = 8,304 + 0,101 X1+ 0,218X2+ 0,213 X3. Hasil uji hipotesis menunjukkan bahwa pemasaran media sosial, kepercayaan, dan kualitas produk memiliki pengaruh terhadap keputusan pembelian pelanggan baik secara parsial maupun simultan. Lebih lanjut, pemasaran media sosial, kepercayaan, dan kualitas produk memiliki pengaruh sebesar 43,1% terhadap keputusan pembelian pelanggan. Rekomendasi untuk perusahaan antara lain dapat menggunakan gaya bahasa dengan menggunakan beberapa simbol dan memanfaatkan hashtag, memberikan garansi 5-10 tahun dan rangka eSAF terbuat dari bahan seperti alumunium yang rentan terhadap korosi.
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Vanessa, Vanessa
NIM03011210093
vanessa.wijaya2003@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Eddy, Eddy
0110018704
eddy.mdn@lecturer.uph.edu
Uncontrolled Keywords: Social media marketing; trust; product quality; customer purchase decision
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Medan > Business School > Management
Current > Faculty/School - UPH Medan > Business School > Management
Depositing User: vanessa vanessa
Date Deposited: 25 Feb 2025 10:33
Last Modified: 25 Feb 2025 10:33
URI: http://repository.uph.edu/id/eprint/63407

Actions (login required)

View Item
View Item