Krebs, Clara Shafira (2023) Pemasaran media sosial dan pengaruhnya terhadap loyalitas merek - studi pada merek fast fashion di Indonesia = Social media marketing and it's influence on brand loyalty - study at fast fashion brands in Indonesia. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
This study seeks to explore the correlation between the variables of social media marketing, brand loyalty, self-congruence, brand trust, and brand image, both directly and indirectly. The examination focuses on global fast fashion brands, namely Zara, H&M, and Uniqlo. The research employs a quantitative approach, gathering data through Google Forms electronic questionnaires. Conducted in Indonesia, the study targets respondents in major cities (Jabodetabek). Data analysis involves both outer and inner models using Smart-PLS 4.0. The outer model includes validity and reliability tests, while the inner model assesses goodness of fit, Common Method Bias, R-square, Predictive Relevance, T-statistics, and P-value. Moreover, structural equation modelling is conducted to assess construct relationships within the study's theoretical framework. The findings indicate that social media marketing affect all variables, and that all variables affect brand loyalty positively and significantly. In conclusion, this study not only contributes to the international marketing and brand management strategies of fast fashion in emerging markets, but also enhances fast fashion's appeal by fostering brand loyalty through social media marketing.
Item Type: | Thesis (Bachelor) |
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Creators: | Creators NIM Email ORCID Krebs, Clara Shafira NIM01013200011 clarakrebs@yahoo.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Hariandja, Evo Sampetua NIDN0324056501 evo.hariandja@uph.edu |
Uncontrolled Keywords: | stimulus-organism-response (S-O-R); social media marketing; brand loyalty; brand trust; brand image; self-congruence; fast fashion; Indonesia. |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management Current > Faculty/School - UPH Karawaci > Business School > Management |
Depositing User: | CLARA SHAFIRA KREBS |
Date Deposited: | 10 Jan 2025 06:30 |
Last Modified: | 10 Jan 2025 06:30 |
URI: | http://repository.uph.edu/id/eprint/63934 |