Al Ayubi, Ahmad (2024) Customer profiling using the K-Means method and product recommendation using the market basket analysis for a marketing strategy to increase Consumer purchase intention in MSMEs. Masters thesis, Universitas Pelita Harapan.
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Abstract
This study examines the dynamics of online consumer behavior on the Shopee platform, focusing on Dezhaf Hijab, a Muslim fashion brand in Indonesia. With the growth of e-commerce, understanding consumer behavior through a data-driven approach becomes crucial for optimizing marketing strategies and enhancing purchase intention. Utilizing a dataset from December 9, 2023, to January 8, 2024, this research employs CRISP-DM methodology, RFM-D analysis, K-means clustering, Market Basket Analysis (MBA), and Multiple Linear Regression to provide insights into customer segmentation, product bundling strategies, and factors influencing purchase intention. The findings reveal that the cluster analysis identifies four distinct customer segments: Superstar
Customers at 50.37%, Golden Customers at 31.92%, Typical Customers at 17.65%, and Dormant Customers at 0.06%, targeted with personalized marketing strategies based on their purchasing behavior. Market Basket Analysis offers additional insights into product associations, facilitating
effective cross-selling strategies with 11 product recommendations. The results from Multiple Linear Regression indicate that only UnitPrice (X1) significantly affects Total (Y). This study underscores the effectiveness of integrating various data mining techniques to understand and
predict consumer behavior, offering valuable insights into targeted marketing strategies and ecommerce management.
Item Type: | Thesis (Masters) |
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Creators: | Creators NIM Email ORCID Al Ayubi, Ahmad NIM01804220003 ahmadalayubi64@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Achmadi, Hendra NIDN0321067002 hendra.achmadi@uph.edu |
Uncontrolled Keywords: | Customer Profile ; K-Means Clustering ; Market Basket Analysis ; RFM-D Analysis |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Ahmad Al Ayubi |
Date Deposited: | 24 Jul 2024 02:28 |
Last Modified: | 24 Jul 2024 02:28 |
URI: | http://repository.uph.edu/id/eprint/64263 |