Pengaruh managerial communication, workload, dan compensation terhadap turnover intention dengan job satisfaction sebagai variabel mediasi pada karyawan asuransi xyz di Tangerang

Pandia, Nadia Erlikasna Br (2024) Pengaruh managerial communication, workload, dan compensation terhadap turnover intention dengan job satisfaction sebagai variabel mediasi pada karyawan asuransi xyz di Tangerang. Masters thesis, Universitas Pelita Harapan.

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Abstract

Penelitian ini dilakukan untuk mengetahui pengaruh managerial communication, workload, dan compensation terhadap turnover intention dengan job satisfaction sebagai variabel mediasi. Penelitian ini dilakukan di kantor Asuransi XYZ yang berlokasi di Tangerang dengan melibatkan 138 karyawan dengan perthitungan sampel menggunakan rumus Krejcie-Morgan dan metode purposive sampling. Pengumpulan data dilakukan dengan menyebarkan kuesioner melalui Google Form yang berisi 40 pertanyaan dengan Skala Likert 1 – 5. Data dianalisis dengan metode partial least squares structural equation modeling (PLS-SEM). Hasil penelitian ini menyatakan bahwa managerial communication, workload, dan compensation berpengaruh negatif terhadap turnover intention karyawan Asuransi XYZ. Penelitian ini juga menunjukkan hasil bahwa managerial communication, workload, dan compensation berpengaruh positif terhadap job satisfaction karyawan Asuransi XYZ. Selain itu, hasil penelitian ini juga menunjukkan bahwa job satisfaction dapat menjadi variabel mediasi dalam hubungan managerial communication, workload, dan compensation terhadap turnover intention. / This study aimed to determine the influence of managerial communication, workload, and compensation on turnover intention, with job satisfaction serving as a mediating variable. The study was conducted at the XYZ Insurance office in Tangerang, involving 138 employees, with sample size determined using the Krejcie-Morgan formula and purposive sampling method. Data was collected through questionnaires distributed via Google Form, containing 40 questions with 1-5 Likert scale. The data was analyzed using the partial least squares structural equation modeling (PLS-SEM) method. The results indicate that managerial communication, workload, compensation, and job satisfaction negatively affect turnover intention among XYZ Insurance employees. Additionally, the findings reveal that managerial communication, workload, and compensation positively impact job satisfaction. Furthermore, the study demonstrates that job satisfaction mediates the relationship between managerial communication, workload, and compensation on turnover intention.
Item Type: Thesis (Masters)
Creators:
Creators
NIM
Email
ORCID
Pandia, Nadia Erlikasna Br
NIM01804220001
nadiadewi57@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Kho, Ardi
NIDN0308056002
ardi.kho@lecturer.uph.edu
Uncontrolled Keywords: managerial communication ; workload ; compensation ; job satisfaction ; turnover intention
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management
Current > Faculty/School - UPH Karawaci > Business School > Master of Management
Depositing User: Nadia Erlikasna BR Pandia
Date Deposited: 31 Jul 2024 10:11
Last Modified: 31 Jul 2024 10:11
URI: http://repository.uph.edu/id/eprint/64484

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