Ebel, Ebel (2024) The effect of product quality, location, and store atmosphere on consumer purchase decision at Piacevole Coffee Aipda Ks Tubun branch Medan. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Consumer purchasing decisions regarding products will become valuable assets for
the business being operated. Maintaining consumers can reduce efforts to find new
consumers and provide positive feedback to the business. Consumer purchasing decisions
also correlate with profitability, where loyal consumers represent opportunities to gain new
consumers and continually improve consumer purchasing decisions for the business
being operated. Alongside the advancement of civilization, human life, culture, and
globalization progress, there is a shift in social values from social communities toward a
more personal tendency. Seizing this opportunity and the move in people's ways of life
that make these exercises a portion of the necessities of life and make nourishment benefit
and café commerce individuals compete to discover ways to pull in buyers by paying
consideration to different things that can influence their buying choice.
The purpose of this study is to determine the effect of product quality, location,
and store atmosphere on consumer purchasing decisions at Piacevole Coffee Aipda KS
Tubun Branch in Medan. The study will use a quantitative methodology. The research
population consists of all consumers who have made purchases at Piacevole Coffee Aipda
KS Tubun Branch in Medan, with an unknown number. The sample size for the study is 97
respondents, selected using non-probability sampling with the accidental sampling
method, where the sample consists of respondents encountered by chance or accidentally
as the first respondent, using the Lemeshow formula and analyzed using SPSS software.
The questionnaire distribution has passed validity and reliability tests. The tested data also
passed tests for normality, linearity, multicollinearity, heteroskedasticity, multiple linear
regression, coefficient of determination, and hypothesis testing.
The research findings indicate that both partially and simultaneously, there is a
positive and significant influence of product quality, location, and store atmosphere on
consumer purchasing decisions at Piacevole Coffee Aipda KS Tubun Branch in Medan.
As a recommendation, Piacevole Coffee Aipda KS Tubun Branch in Medan is
advised to enhance product quality, location, and store atmosphere to improve consumer
purchasing decisions./Keputusan pembelian konsumen terhadap produk akan menjadi aset
berharga bagi bisnis yang dijalankan. Memelihara konsumen dapat mengurangi
upaya untuk mencari konsumen baru dan memberikan umpan balik positif kepada
bisnis yang dijalankan. Keputusan pembelian konsumen juga memiliki hubungan
dengan profitabilitas di mana konsumen setia merupakan kesempatan untuk
mendapatkan konsumen baru dan dapat terus meningkatkan keputusan pembelian
konsumen terhadap bisnis yang dijalankan. Seiring dengan kemajuan peradaban,
kehidupan manusia, budaya, serta kemajuan globalisasi, ada pergeseran nilai-nilai
sosial dari masyarakat sosial menjadi lebih cenderung untuk lebih personal.
Memanfaatkan peluang ini dan perubahan gaya hidup masyarakat yang membuat
aktivitas ini menjadi bagian dari kebutuhan hidup, membuat layanan makanan dan
orang-orang dalam bisnis restoran bersaing untuk menemukan cara untuk menarik
pembeli dengan memperhatikan berbagai hal yang dapat memengaruhi keputusan
pembelian mereka.
Tujuan dari penelitian ini adalah untuk mengetahui pengaruh kualitas
produk, Lokasi, dan suasana toko terhadap Keputusan pembelian konsumen di
Piacevole Coffee Aipda KS Tubun Cabang Medan. Penelitian akan menggunakan
metodologi kuantitatif. Populasi penelitian yang akan digunakan dalam penelitian
adalah seluruh konsumen yang pernah melakukan pembelian di Piacevole Coffee
Aipda KS Cabang Tubun Medan yang tidak diketahui. Sampel dalam penelitian
yaitu sebanyak 97 responden, dengan menggunakan non-probability sampling
menggunakan metode sampling accidental yang di mana metode sampel akan terdiri
dari responden yang ditemui secara kebetulan atau secara tidak sengaja sebagai
responden pertama dengan rumus Lemeshow dan dianalisis
menggunakan
perangkat lunak SPSS. Penyebaran kuesioner telah lolos uji validitas dan
reliabilitas. Data yang diuji juga lolos uji normalitas, linearitas, multikolinearitas,
heteroskedastisitas, regresi linear berganda, koefisien determinasi, dan pengujian
hipotesis.
Hasil penelitian menunjukkan bahwa secara parsial maupun simultan
terdapat pengaruh positif dan signifikan kualitas produk, lokasi, dan atmosfer toko
terhadap keputusan pembelian konsumen di Piacevole Coffee Aipda KS Tubun
Cabang Medan.
Saran bagi Piacevole Coffee Aipda KS Tubun Cabang Medan disarankan
untuk dapat meningkatkan kualitas produk, lokasi dan atmosfir toko untuk
meningkatkan keputusan pembelian pelanggan.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Ebel, Ebel NIM03013200103 ebelsalim00@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Philipe Bukidz, Danny NIDN0112128104 danny.bukidz@uph.edu |
Uncontrolled Keywords: | Product quality; Location; Store atmosphere; Purchase decision |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Ebel Ebel |
Date Deposited: | 04 Aug 2024 02:00 |
Last Modified: | 04 Aug 2024 02:00 |
URI: | http://repository.uph.edu/id/eprint/64501 |