Hulu, Gisella Kinetha Roescha (2024) Pengaruh online review, social media marketing, dan kualitas pelayanan terhadap minat beli ulang pada PT Kreativitas Aset Indonesia. Bachelor thesis, Universitas Pelita Harapan.
Preview
Title.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (38kB) | Preview
Preview
Abstract.pdf.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (192kB) | Preview
Preview
ToC.pdf.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB) | Preview
Preview
Chapter1.pdf.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB) | Preview
![Chapter2 [thumbnail of Chapter2]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter2.pdf.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (2MB)
![Chapter3 [thumbnail of Chapter3]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter3.pdf.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter4 [thumbnail of Chapter4]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter4.pdf.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (4MB)
![Chapter5 [thumbnail of Chapter5]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter5.pdf.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
Preview
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (411kB) | Preview
![Appendices [thumbnail of Appendices]](http://repository.uph.edu/style/images/fileicons/text.png)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (5MB)
Abstract
Tujuan dari penelitian ini adalah Untuk menguji dan menganalisa
pengaruh Online Review, Social Media Marketing, dan Kualitas Pelayanan
berpengaruh terhadap Minat Beli Ulang Pada PT Kreativitas Aset Indonesia.
Dalam penelitian ini, penulis menggunakan desain penelitian kuantitatif
dan SPSS. Jumlah sampel adalah 130 pelanggan. Teknik sampling yang
digunakan adalah snowball sampling. Teknik analisa data menggunakan analisis
regresi linear berganda.
Hasil penelitian ini menunjukkan bahwa secara parsial Online Review
berpengaruh terhadap Minat Beli Ulang, secara parsial Social Media Marketing
berpengaruh terhadap Minat Beli Ulang, secara parsial Kualitas Pelayanan
berpengaruh terhadap Minat Beli Ulang dan secara simultan Online Review,
Social Media Marketing dan Kualitas Pelayanan berpengaruh terhadap Minat Beli
Ulang.
Rekomendasi perusahaan dalam rangka peningkatkan minat beli ulang
antara lain dengan rutin dan konsisten dalam pemantaan sosial media dan bekerja
sama dengan berbagai perbankan dan e-wallet serta berbagai e-commerce agar
mendukung kemudahan transaksi bagi pelanggan/The purpose of this study was to examine and analyze the effect of Online
reviews, Social Media Marketing, and quality of Service affect the interest in repurchase at PT Kreativitas Aset Indonesia.
In this study, the authors used quantitative research design and SPSS. The
number of samples is 130 customers. The sampling technique used is snowball
sampling. Data analysis techniques using multiple linear regression analysis.
The results of this study showed that partially online Review effect on
interest in re-purchase, partially Social Media Marketing effect on interest in repurchase, partially quality of Service effect on interest in re-purchase and
simultaneously Online Review, Social Media Marketing and quality of Service
effect on re-purchase interest.
The company's recommendations in order to increase repurchase interest
include routinely and consistently monitoring social media and working with
various banks and e-wallets as well as various e-commerce to support ease of
transactions for customers.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Hulu, Gisella Kinetha Roescha NIM03014180006 hoeloe.gisella10@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Depari, Genesis Sembiring NIDN3020190256 genesis.sembiring@lecturer.uph.edu |
Uncontrolled Keywords: | Online Review; Social Media Marketing; Kualitas Pelayanan Minat Beli Ulang |
Subjects: | H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Gisella K. R. Hulu |
Date Deposited: | 09 Aug 2024 09:17 |
Last Modified: | 09 Aug 2024 09:17 |
URI: | http://repository.uph.edu/id/eprint/64746 |