Bentuk dukungan sosial dalam “komunitas marah-marah” di platform X = Types of social support in the "komunitas marah-marah" on platform X

Effendi, Natasya Putri (2024) Bentuk dukungan sosial dalam “komunitas marah-marah” di platform X = Types of social support in the "komunitas marah-marah" on platform X. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Dengan pesatnya perkembangan teknologi informasi, media sosial telah menjadi alat komunikasi utama di Indonesia. X, salah satu platform yang berkembang pesat, memperkenalkan fitur komunitas pada Agustus 2022, dan salah satu komunitas yang populer adalah Komunitas Marah-Marah. Komunitas ini memberikan ruang bagi anggotanya untuk mengungkapkan kemarahan dan kekecewaan secara semi-anonim. Meskipun komunitas ini mengalami pro dan kontra, dukungan sosial terbukti hadir di antara para anggotanya. Penelitian ini bertujuan untuk mengidentifikasi jenis dukungan sosial yang dapat diperoleh pengguna di Komunitas Marah-Marah dengan menggunakan konsep bentuk dukungan sosial. Penelitian ini menggunakan pendekatan kualitatif dengan metode penelitian netnografi. Pengumpulan data meliputi data arsip sebagai data utama berupa postingan dari Komunitas Marah-Marah dan data elisitasi berupa wawancara dengan anggota komunitas sebagai data pendukung. Hasil penelitian menunjukkan bahwa Komunitas Marah-Marah menyediakan empat bentuk dukungan sosial yang penting bagi anggotanya: dukungan emosional berupa empati dan perhatian, dukungan penghargaan melalui pujian dan pengakuan, dukungan informasional dengan saran dan solusi, serta dukungan instrumental berupa bantuan praktis. Dukungan ini membantu anggota merasa didengar, meningkatkan kepercayaan diri, memberikan solusi praktis, dan memperkuat hubungan sosial, yang pada akhirnya berkontribusi positif terhadap kesejahteraan emosional mereka. / With the rapid advancement of information technology, social media has become a primary communication tool in Indonesia. X, a growing platform, introduced a community feature in August 2022, and one of the popular communities is Komunitas Marah-Marah. This space allows members to express their anger and frustration semi-anonymously. Despite the debates surrounding it, social support has emerged within the community. This study aims to identify the types of social support available to users in Komunitas Marah-Marah using the concept of social support forms. The research adopts a qualitative approach with a netnographic method. Data collection includes archival data as the main data from Komunitas Marah-Marah posts and elicitation data as supporting data through interviews with members of the Komunitas Marah-Marah. The findings reveal that Komunitas Marah-Marah provides four key types of social support: emotional support through empathy and attention, esteem support via praise and recognition, informational support with advice and solutions, and instrumental support through practical assistance. These forms of support help members feel heard, improve their confidence, offer practical solutions, and strengthen social bonds. Ultimately, these supports positively impact the emotional well-being of the community members, contributing to a sense of connection and support within the group.
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Effendi, Natasya Putri
NIM01041210066
natasyaputri0702@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Simamora, Jumadal
NIDN0330047505
jumadal.simamora@uph.edu
Uncontrolled Keywords: dukungan sosial; komunitas marah-marah; platform X; social support; komunitas marah-marah; platform X.
Subjects: H Social Sciences > HM Sociology > HM 1201-1216 Communication
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Social and Political Science > Communication Science
Current > Faculty/School - UPH Karawaci > Faculty of Social and Political Science > Communication Science
Depositing User: Natasya Putri Effendi
Date Deposited: 06 Dec 2024 04:26
Last Modified: 06 Dec 2024 04:28
URI: http://repository.uph.edu/id/eprint/65694

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