Analisis pengaruh implementasi artificial intelligence terhadap niat beli konsumen Tokopedia di Indonesia

Kenley, Nathaniel (2024) Analisis pengaruh implementasi artificial intelligence terhadap niat beli konsumen Tokopedia di Indonesia. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Penelitian ini bertujuan menguji variabel Motivated Consumer Innovativeness (MCI) dalam konteks implementasi artificial intelligence pada platform online Tokopedia, serta pengaruhnya terhadap niat beli. Variabel yang dianalisis meliputi MCI Functional, Hedonic, Social, Cognitive, Awe experience, Electronic Word of mouth (eWOM), dan Purchase intention. Fokus utama penelitian ini adalah bagaimana karateristik AI, seperti functional, hedonic, social, cognitive, mempengaruhi motivasi inovasi konsumen dan pengalaman awe, serta bagaimana pengalaman awe dan eWOM memengaruhi niat pembelian dalam e-commerce. Dalam penelitian ini, akan diselidiki sebanyak 11 jenis hubungan, yaitu MCI Functional dengan Purchase intention, MCI Hedonic dengan Purchase intention, MCI Social dengan Purchase intention, MCI Cognitive dengan Purchase intention, MCI Functional dengan Awe experience, MCI Hedonic dengan Awe experience, MCI Social dengan Awe experience, MCI Cognitive dengan Awe experience, Awe experience dengan Purchase intention, eWOM dengan Purchase intention, dan eWOM dengan Purchase intention. Penelitian ini menggunakan pendekatan kuantitatif dengan 210 responden yang dipilih menggunakan teknik non-probability sampling melalui convenience sampling, dengan pengumpulan data menggunakan kuesioner kepada konsumen Tokopedia yang telah aktif menggunakan layanan berbasis AI. Analisis data dilakukan menggunakan Structural equation modeling (SEM) berbasis Partial least squares (PLS). Berdasarkan hasil analisis data menunjukkan korelasi yang signifikan antara MCI Hedonic dengan purchase intention, MCI Cognitive dengan purchase intention, MCI functional dengan awe experience, MCI Cognitive dengan awe experience, awe experience dengan eWOM, awe experience dengan purchase intention, eWOM dengan purchase intention. Serta tidak ada korelasi antara MCI functional dengan purchase intention, MCI social dengan purchase intention, MCI hedonic dengan awe experience, dan MCI Social dengan awe experience.
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Kenley, Nathaniel
NIM01011210008
kennielley30@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Patria, Danet Arya
NIDN32501726
danet.patria@uph.edu
Uncontrolled Keywords: artificial intelligence; e-commerce; marketplace; motivated consumer innovativeness; awe experience; ewom; purchase intention.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management
Current > Faculty/School - UPH Karawaci > Business School > Management
Depositing User: NATHANIEL KENLEY
Date Deposited: 13 Dec 2024 05:09
Last Modified: 13 Dec 2024 05:09
URI: http://repository.uph.edu/id/eprint/65784

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